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Standard User adslmax
(knowledge is power) Sun 18-Jan-15 01:51:18
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SVLANs Status


[link to this post]
 
Is there any link I can check my exchange SVLANs to see if it still GREEN or RED? As Plusnet isp's will not given this information out to public.
Standard User Ignitionnet
(knowledge is power) Sun 18-Jan-15 19:19:25
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Re: SVLANs Status


[re: adslmax] [link to this post]
 
Nope.
Standard User Chrysalis
(legend) Mon 19-Jan-15 01:51:41
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Re: SVLANs Status


[re: adslmax] [link to this post]
 
max the plusnet congestion isnt due to SVLAN's, they have been keen to let people think that but its something else.


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Standard User AndyHCZ
(member) Mon 19-Jan-15 08:55:01
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
They have not led anyone on to believe anything as they have only stated the truth.

There has been a significant increase in SVLANs crossing the amber/red thresholds since XMAS. This has led to degraded performance in a number of places across the UK, but particularly in the South West.
Standard User NBK
(experienced) Mon 19-Jan-15 10:37:22
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
In my experience SVLAN maintenence on the exchange improved things muchly.
I went through sunday entirely without much of a slowdown...
But that might be because of the gateway I'm on, I have seen some perform worse than others...
But there was definitely SVLAN congestion as my exchange had 2 days of maintenence in the week that did indeed improve things at peak times.

Currently Plusnet "80/20" FTTC...Not overly impressed at the moment :|
Standard User s_h
(eat-sleep-adslguide) Mon 19-Jan-15 11:29:48
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Re: SVLANs Status


[re: NBK] [link to this post]
 
Same here in late November last year. To quote from the Plusnet fault report in respect of work by BTW at the exchange:
Current Action - 550 customers are being moved tonight onto 2 new VLANís. This should resolve the issue.
That was on a Tuesday and by the Friday, the steep drop in evening speeds had been resolved on this connection, and has not recurred since.
Standard User NBK
(experienced) Mon 19-Jan-15 11:31:11
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Re: SVLANs Status


[re: s_h] [link to this post]
 
I'm surprised you got anything off Plusnets reports...to find out about exchange maintenence and figure out why my broadband dropped for an hour I had to look at Zen status wink

Currently Plusnet "80/20" FTTC...Not overly impressed at the moment :|
Standard User s_h
(eat-sleep-adslguide) Mon 19-Jan-15 11:36:40
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Re: SVLANs Status


[re: NBK] [link to this post]
 
By fault report, I meant the one for my own connection - the ticket I raised.
This thread: Evening speed drops | Community Site
Standard User Ignitionnet
(knowledge is power) Mon 19-Jan-15 13:47:45
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
They have not led anyone on to believe anything as they have only stated the truth.

There has been a significant increase in SVLANs crossing the amber/red thresholds since XMAS. This has led to degraded performance in a number of places across the UK, but particularly in the South West.


Following on from this the Wholesale network has a few other choke points that can and are being problematic. My own was a capacity problem on the metro net it seems.

Edited by Ignitionnet (Mon 19-Jan-15 13:55:08)

Standard User Chrysalis
(legend) Mon 19-Jan-15 17:44:06
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Re: SVLANs Status


[re: NBK] [link to this post]
 
Basic diagnosis is if hopping fixes the problem its not SVLAN related.

Incidently I have found if on a good gateway it will usually stay good now, but I bet if you do some hopping you will find gateways with really bad single threaded throughput.

The fact that you and me* had confirmed SVLAN issues has led to misinformation suggesting thats the cause for everyone.

Andy certianly isnt helping matters, even tho its confirmed my issue (and others) isnt SVLAN related he keeps babbling on about SVLAN notices.

Edited by Chrysalis (Mon 19-Jan-15 17:45:47)

Standard User AndyHCZ
(member) Mon 19-Jan-15 18:16:26
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
I just think that people should have better things to do with their lives rather than sitting at their machines, running speed tests 24/7.

But hey ho - whatever gives people their kicks...
Standard User Ignitionnet
(knowledge is power) Mon 19-Jan-15 18:56:27
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
How rude.

At most I am at my machine speed testing 16/7. The rest of the time I have a cron job running CLI speedtest for me.
Standard User Andrue
(knowledge is power) Mon 19-Jan-15 20:19:05
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
I just think that people should have better things to do with their lives rather than sitting at their machines, running speed tests 24/7.
Who says they are doing that? The TBB tests are providing diagnostic information and supporting evidence for a fault. What do you expect us to do: just post a message saying 'it's a bit slow tonight' and leave it at that?

---
Andrue Cope
Brackley, UK
Standard User Chrysalis
(legend) Mon 19-Jan-15 22:51:52
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
In reply to a post by AndyHCZ:
I just think that people should have better things to do with their lives rather than sitting at their machines, running speed tests 24/7.

But hey ho - whatever gives people their kicks...


likewise I think havent you got better things to do than post 20+ times a day on the plusnet forums and telling people to avoid reporting faults to the isp.

For your information I dont sit doing speedtests all day, usually something triggers it such as a slow buffering video or SD netflix.

What is your motivation to deter people reporting faults, very curious.

Apparently you know more than plusnet staff, as you have concluded the low performance is due to financial reasons at the isp.

Edited by Chrysalis (Mon 19-Jan-15 22:53:14)

Standard User tommy45
(knowledge is power) Mon 19-Jan-15 23:00:11
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Re: SVLANs Status


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
How rude.

At most I am at my machine speed testing 16/7. The rest of the time I have a cron job running CLI speedtest for me.
LOL I bet you do too,Well as my mate was saying before to quote it

"I bet they are better at balancing their books than they are at balancing traffic " he was joking BTW
Standard User Ignitionnet
(knowledge is power) Tue 20-Jan-15 08:47:18
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Apparently you know more than plusnet staff, as you have concluded the low performance is due to financial reasons at the isp.


I imagine he is referring to the financials of ISPs and BTWholesale. Were we all paying more at the retail level and Wholesale being paid more at their level they would probably run their broadband network with more redundant capacity and/or have more resources monitoring it. Our payments cover a few hundred kilobits per second, potentially not enough for a service that never has visible contention.

For whatever reason, potentially in part their being owned by BT Group, Plusnet's relationship to BT Wholesale seems a very officious one rather than the one enjoyed by AAISP and as a result it seems they have to jump through a number of hoops.

I suspect these issues are not of Plusnet's doing but instead relate to the intermediate network between them and their end users, be it backhaul from MSILs to gateways or on the BT Wholesale transport network.

EDIT: It is worth noting that there really aren't that many complaints, either, given that Plusnet have over 700,000 customers. Those seeing the issues are insanely vocal but there aren't a huge amount which makes me think the issues are somewhat closer to home than thought.

People do know that there is more than one path between exchange and core network, and reconnecting can change the path being used, right?

Edited by Ignitionnet (Tue 20-Jan-15 09:29:36)

Standard User zom22
(member) Tue 20-Jan-15 08:55:05
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Re: SVLANs Status


[re: Andrue] [link to this post]
 
Look to be blunt.

The world does not revolve around what you and 10 other forum members think - or want.
Plusnet and indeed broadband is now a mass market consumer product provider not far short of 0.75 million connections.
It is no longer a niche type product supplied by startups where customers could have detailed tech' conversations about the service.

Yes I agree there probably is a problem somewhere.
Are plusnet bothered - probably not really.
They are bothered about the 99% not the 0.001% who want to moan/complain - you are totally insignificant.
It could even be that they actually WANT you to go.

If you don't like the service go somewhere else - or if you want a full speed 24/7 buy a leased line or something.
Standard User AndyHCZ
(member) Tue 20-Jan-15 09:15:43
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Apparently you know more than plusnet staff, as you have concluded the low performance is due to financial reasons at the isp.


Eh? When/where have I ever commented on their financial position?!
Standard User Andrue
(knowledge is power) Tue 20-Jan-15 10:03:18
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Re: SVLANs Status


[re: zom22] [link to this post]
 
In reply to a post by zom22:
If you don't like the service go somewhere else - or if you want a full speed 24/7 buy a leased line or something.
Wow what a silly rant. I can demonstrate through the TBB test history that there has been a significant change in the service they are providing to me since the start of this year. Are you trying to suggest that I am not allowed to bring that to PN's attention? Are you suggesting that PN customers are not allowed to complain about their service?

I guess you'd better contact PN and tell them to close their ticket system and lay off all their front line support staff. Clearly you think they serve no purpose.

---
Andrue Cope
Brackley, UK

Edited by Andrue (Tue 20-Jan-15 10:04:10)

Standard User RobertoS
(elder) Tue 20-Jan-15 13:50:47
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Re: SVLANs Status


[re: zom22] [link to this post]
 
In reply to a post by zom22:
Plusnet and indeed broadband is now a mass market consumer product provider not far short of 0.75 with over 0.805 million connections.
Your post as a whole suggests you got out of the wrong side of the bed today tongue wink. I've corrected the above bit for you smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
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Standard User Chrysalis
(legend) Tue 20-Jan-15 15:37:54
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
When you told me to back off because of plusnet's pricing.

Standard User AndyHCZ
(member) Tue 20-Jan-15 15:40:30
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
And where have I commented about Plusnet's financial position?
Standard User Chrysalis
(legend) Tue 20-Jan-15 15:47:08
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Re: SVLANs Status


[re: Ignitionnet] [link to this post]
 
The problems may not be affecting everyone true, but some things to consider.

We have no idea how many are complaining via plusnet's tech support, using a forum to judge the % of userbase affected is a poor way as I suspect under 1% of their userbase is only registered on the forum in the first place.

Also the nature of the problems because there is no packetloss will not be immediately noticeable for many usage patterns, e.g. my web browsing doesnt feel slower.

Does this make it right that because people may not notice, it means its as good as not having the problem in the first place? Should we accept falling standards?

The likes of aaisp do charge more, but also aaisp dont have voice revenues subsidising their broadband subs.

Also finally to add, if it is part of BTw's network (not SVLAN tho), the speeds reported do fall below the point where BTw consider it a fault.

Edited by Chrysalis (Tue 20-Jan-15 15:58:04)

Standard User Chrysalis
(legend) Tue 20-Jan-15 15:47:39
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Re: SVLANs Status


[re: AndyHCZ] [link to this post]
 
You know where, on plusnets forum in the capacity thread.

Standard User AndyHCZ
(member) Tue 20-Jan-15 15:51:20
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Re: SVLANs Status


[re: Chrysalis] [link to this post]
 
The only time I've ever commented on Plusnet's financial position is from their accounts filed at Companies House.
Standard User RB291
(regular) Sun 10-May-15 21:57:06
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Re: SVLANs Status


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Is there any link I can check my exchange SVLANs to see if it still GREEN or RED?


You could check http://aastatus.net/posts.cgi?itype=broadband to see if A&A have noted any issue.

They are currently reporting a congestion issue on Waterlooville and Horndean exchanges which I seem to also be experiencing.
Standard User Ignitionnet
(knowledge is power) Mon 11-May-15 14:14:03
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Re: SVLANs Status


[re: RB291] [link to this post]
 
I believe A&A receive the same SVLAN report that other providers do and only when they see a service impact do they actually place things on the service status page, and even then it requires multiple customers to be impacted.

There is no way for a customer to check how much capacity is free on a BTWholesale SVLAN just as there's no way to check how much capacity is free on an LLU operator's backhaul or Virgin Media's cable network - be you a business or residential user.
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