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Standard User TucuUK
(newbie) Wed 11-Feb-15 20:12:21
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Sky Fibre Upgrade: Cabinet enabled but computers says "No"?


[link to this post]
 
Hello,
I have a strange problem when trying to upgrade from ADSL to Fibre with Sky.
All the checks I have done (BT, TalkTalk, EE, PlusNet) say that I can get Fibre in my address (at 38 or 76Mbps). http://www.dslchecker.bt.com for my address returns:

Cabinet: Exchange SUTTON CHEAM is served by Cabinet 58
High Low High Low
FTTC Range A (Clean) 80 69.4 20 20 -- Available
FTTC Range B (Impacted) 80 60.7 20 12.2 -- Available

So everything looks fine. However, the Sky online system just says "NO". I discussed this with the Sky support people and their tests also show that I should be able to get Fibre.

Anyone has seen a similar case? Could this be a problem with just my line (or somewhere within Sky)?
Samknows says that my postcode is FTTC is enabled, but if I add my phone number it says that is not. How can my building has FTTC but my line not?
Thanks for any advice.
Administrator MrSaffron
(staff) Wed 11-Feb-15 20:15:28
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Re: Sky Fibre Upgrade: Cabinet enabled but computers says "N


[re: TucuUK] [link to this post]
 
If it is a sky number that explains why checkers fail.

Sometime llu is slower to ipdate its order systems, or may not be taking orders if their backhaul is very busy. How ling since your cab webt live?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TucuUK
(newbie) Wed 11-Feb-15 20:18:08
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Re: Sky Fibre Upgrade: Cabinet enabled but computers says "N


[re: MrSaffron] [link to this post]
 
IIRC the cabinet was installed in 2013.
Most checkers say that fibre is enabled. Only the Sky ordering system and Samknows by phone number say otherwise.


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Administrator MrSaffron
(staff) Wed 11-Feb-15 20:34:26
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Re: Sky Fibre Upgrade: Cabinet enabled but computers says "N


[re: TucuUK] [link to this post]
 
Which if its a sky llu number is to be expected

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TucuUK
(newbie) Wed 11-Feb-15 20:45:05
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Re: Sky Fibre Upgrade: Cabinet enabled but computers says "N


[re: MrSaffron] [link to this post]
 
Understood. So this might be just a Sky problem and my best chance is to move to a competitor.
Too bad Sky did not give me an straight answer.
Thanks for your help.
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