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Standard User Bladesman
(newbie) Mon 16-Feb-15 17:19:37
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In fibre enabled area, neighbour can get it but i cant?


[link to this post]
 
Hi all,

I was just wondering if anyone could tell me why I can't get fibre but my neighbour can. The exchange is fibre enabled and all other roads in the area can get it except mine. Post code S18 1UY, only house numbers 1 and 2 can get it the rest of the road cant. On the bt checker it just comes up with a question mark stating they can't tell by the house number if I can get fibre and no company will let me order it.

Could anyone shed any light on this or advise what I can do to escalate?

Edited by Bladesman (Mon 16-Feb-15 18:38:22)

Administrator MrSaffron
(staff) Mon 16-Feb-15 17:31:14
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: Bladesman] [link to this post]
 
It is because the properties in the postcode are split across two cabinets

P15 on Dronfield is live and only serves a couple of houses in that street but also another 30 postcodes.

P27 is not live for FTTC, but believe it is part of the Derbyshire BDUK project, so should appear at some time in the future.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Bladesman
(newbie) Mon 16-Feb-15 17:39:59
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: MrSaffron] [link to this post]
 
Thanks for the really helpful and informative post. Where did you get this info from if you don't mind me asking?


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Standard User PaulKirby
(committed) Mon 16-Feb-15 17:42:15
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: Bladesman] [link to this post]
 
have you tried entering your phone number on the Where and when page?

Well if your not house 1 or 2 then your an EO Line shown below:
Exchange Name: Dronfield
Exchange Code: SLDF

Cabinet: EO Line (might be moved over to cabinet 27)
Fibre Phase: Phase BDUK Derbyshire 14b
Fibre Information: FTTC Planned
Result Count: 33

[S18 1UY]
Has 2 result(s) connected to Cabinet 15 with FTTC with approximate speeds around the following:
Range A: 32.4 -> 42.9 (downstream) 6.0 -> 8.7 (upstream)
Range B: 20.5 -> 36.8 (downstream) 4.3 -> 8.7 (upstream)

Has 31 result(s) connected to an EO (Exchange Only) line with ADSLx with approximate speeds around the following:
ADSLx (Worst): Up to 7.5 (downstream rate) -- (upsrteam rate) 5.5 to 12.0 (downstream range)
ADSLx (Best): Up to 8.0 (downstream rate) -- (upsrteam rate) 5.5 to 12.5 (downstream range)

Please note that these speeds are using BT's DSL Checker and uses the lowest and highest values for that postcode and cabinet.
Had at least 1 issue retrieving information from the BT DSL Checker.
Seems that 93% or your postcode is an EO Line and 93% of 33 homes is 31.

Its not all bad, seems that Cabinet 27 which is to support your EO Lines is down for FTTC.
Sadly there is no date shown, but its Phase 14b supported by BDUK Derbyshire.

Hope that helps.

Paul
Administrator MrSaffron
(staff) Mon 16-Feb-15 17:51:48
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: Bladesman] [link to this post]
 
https://www.telecom-tariffs.co.uk/codelook.htm has a lot of the information

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Bladesman
(newbie) Mon 16-Feb-15 18:41:44
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
have you tried entering your phone number on the Where and when page?

Its not all bad, seems that Cabinet 27 which is to support your EO Lines is down for FTTC.
Sadly there is no date shown, but its Phase 14b supported by BDUK Derbyshire.

Hope that helps.

Paul


Thanks Paul - great info - where did you get that data from?

Ive not actually got a phone number yet, have only just moved in and am in the process of arranging it.

So EO is exchange only? These lines go straight to the exchange even though its 1.1km away?

So cabinet 27 how does that work, they would create a new cabinet just for these EO lines?

Sorry for all the questions!
Standard User PaulKirby
(committed) Mon 16-Feb-15 19:32:48
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: Bladesman] [link to this post]
 
In reply to a post by Bladesman:
Thanks Paul - great info - where did you get that data from?
The same sort of place MrSaffron said plus one or two others places, I have written an app that gets that info plus actual speed checks on all post codes in question.

In reply to a post by Bladesman:
Ive not actually got a phone number yet, have only just moved in and am in the process of arranging it.
Ok, well phone numbers are more accurate than post code/address.

In reply to a post by Bladesman:
So EO is exchange only? These lines go straight to the exchange even though its 1.1km away?
Yes, and your road is about 1.011km (birds eye view) from your exchange.

In reply to a post by Bladesman:
So cabinet 27 how does that work, they would create a new cabinet just for these EO lines?
Most of the times yes, BTOR (BT Openreach) will install new PCP Cabinets (Phone Cabinets) and when you get FTTC installed they will install a Fibre cabinet up to 10m away from it and then bridge the two cabinets.
They have in some cases installed a all in one cabinet that consists of a PCP and Fibre cabinet.

In reply to a post by Bladesman:
Sorry for all the questions!
That's fine, we all have questions smile

Paul

Edited by PaulKirby (Mon 16-Feb-15 19:34:13)

Standard User fenlandbroadband
(eat-sleep-adslguide) Tue 17-Feb-15 00:03:52
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
https://www.telecom-tariffs.co.uk/codelook.htm has a lot of the information


How accurate is that site? It can't find PCP19 for my area (list goes up to 18) which the BT checker has shown for about 2 weeks and suggests they are still exchange lines, but does say for some of those Exchange N sets that "FTTP Planned" whilst others say Fibre Unavailable. A fibre cabinet was placed a few months ago and the power being put in currently (roadworks started Thursday), so FTTP seems unlikely, unless they really are doing FTTP to the premises directly around the exchange and the cabinet is for the roads/premises slightly further away?

____________________________
plusnet ADSL2+ Annex M (and previously Be* Jan 2009-Jan 2014, ZeN Dec 2006-Jan 2009, plusnet Aug 2004-Dec 2006, ZeN Apr 2003-Aug 2004)
Standard User WWWombat
(knowledge is power) Tue 17-Feb-15 03:16:07
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: fenlandbroadband] [link to this post]
 
It seems to be fairly accurate on the existing cabs, and plans associated with them, though can be slow when a cab goes live.

It also appears to be accurate on the existing EO lines.

However, it seems to be slow at updating with new cabs for EO, and the associated copper rearrangement.
Standard User PaulKirby
(committed) Tue 17-Feb-15 06:30:22
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Re: In fibre enabled area, neighbour can get fibre but i can


[re: WWWombat] [link to this post]
 
Agreed.

Ready for Dialling Code Searches - WebApp 3.0

Magenta Telecom SQL Database, Version 1.2
Creation Date: 11th February 2015
Source: Ofcom CodeList numbering database dated 4th February 2015
Source: BT Electronic Price List dated 4th February 2015
Source: BT Wholesale broadband datasets dated December 2014
As you can see it rather up to date apart from the BT Wholesale broadband datasets which is dated December 2014, so its not that far behind.

Paul
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