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Standard User Reado
(newbie) Sun 22-Feb-15 15:52:50
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FTTC cab installed over a year ago but still not live?


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I signed up to Virgin Media (previously Sky) for their fibre broadband. Now Sky are offering 50% off for VM customers only for 12 months, but the FTTC cabinet which sits next to our PCP cabinet is not live and the go live date keeps being pushed back. The cabinet was built end of 2013 and then the go live date was end of March 2014, then June 2014, then September 2014 and now March 2015. Not holding me breath but it would be nice to know why it's taking so long and if this is the definitive date it'll be going live, if anyone with the know how can tell me?

It's PCP 20 on the LVHOO exchange (CH66 2XH).

Thanks in advance.
Standard User Reado
(newbie) Tue 24-Feb-15 10:28:56
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
Anyone?
Standard User WelshWArrior
(experienced) Tue 24-Feb-15 11:06:59
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
Here's what I can find:

Cabinet P20 FTTC Planned for 31st March 2015 Phase 08a 2012 ECI CH66 2GE

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Standard User FredTheB
(learned) Tue 24-Feb-15 18:02:03
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
The reason normally why cab dates are pushed back are due to duct blockages. I have checked on roadworks.org, there dont seem to be any at the moment. There dont seem to be any BT roadworks, just Virgin.

Check this out, it shows you dates of when cab will be installed:

https://www.dropbox.com/s/0ecoo9mdrqggkvw/Capture.PN...

hope this helps smile
Standard User unknown101
(newbie) Tue 24-Feb-15 18:28:51
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
Trouble with power, planned to be completed by end of March.
Standard User Reado
(newbie) Fri 27-Mar-15 10:38:49
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Re: FTTC cab installed over a year ago but still not live?


[re: unknown101] [link to this post]
 
What the F! Just checked the DSLChecker website again now. Bear in mind yesterday it said "31-Mar-15". Now it says "31-Mar-16"!!! 2016?!?! That's a joke. Can I complain to Openreach to get some answers as to when this cabinet will go live?
Standard User Chalkyman
(learned) Fri 27-Mar-15 11:26:52
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
Yep, my date changed today also for Bannockburn to Mar 16.

Ive had a router sitting in its box since September 2014, lol
Standard User hypertony
(experienced) Fri 27-Mar-15 12:05:10
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
It could be that the local council has refused planning permission for putting a power to it or whatever other reasons.

Go to that box and listen - do you hear anything? (Fan humming) It will tell you if it has power or not.

Make sure no one is watching, tho, else people would think you're odd. tongue

- Tony Sutton
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Standard User Reado
(newbie) Fri 27-Mar-15 12:16:49
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Re: FTTC cab installed over a year ago but still not live?


[re: hypertony] [link to this post]
 
Done that already when walking the dog, on more than 1 occasion too and always at night so I'm not seen lol! Last had a listen a few days ago but heard nothing.

I emailed Openreach earlier via their website - there was an option to make a complaint about a recently installed cabinet and another (hosted by formwise) for people with queries about FTTC without an existing service. We'll see what happens I guess. Is it worth contacting the council too and if so is there a specific department I need to contact?
Standard User Reado
(newbie) Fri 27-Mar-15 13:40:38
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Re: FTTC cab installed over a year ago but still not live?


[re: Reado] [link to this post]
 
Openreach have replied and basically said they apologise for the delay and that there is no complaints procedure. Have asked them to clarify what's taking so long as they didn't say anything.
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