I've had Plusnet unlimited fibre since July 2013. When it was installed I had a througput down of 75Mbps (speedtest.net) and an upload of about 18Mbps. Over the past year the download has dropped a little, however since November 14 we've experienced lots of little local power outages which has caused the BT vdsl modem (ECI) to reset. Ever time it has reset it's dropped a little in speed, and is now down to 59Mbps throughput. This is a drop in speed of over 20% from the beginning.
I've installed a UPS yesterday for the modem, to ensure that when the power drops, the modem remains connected.
So I decided yesterday to call up Plusnet (spoke to Adam) to ask them to get the line reset. They gave me a cock and bull story about BT capping the lines because they are oversubscribing the cabinet, I'm pretty sure that it's the IP profile has dropped due to the frequent retrains and it just needs a reset. Can't budge them so I ask for my MAC code.
I have been with them nigh on 2 years and had no intention of leaving prior to this as the service has on the whole been good; I can't believe that rather than get this sorted they'd prefer to lose a customer!
Is there any hope of getting this resolved - I would even consider a contribution to the cost of an Openreach engineer getting it reset? Am I correct in thinking that the profile has dropped as a result of the frequent retrains?