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Standard User dmcclymont
(newbie) Fri 10-Apr-15 09:36:43
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Openreach & BT Retail..


[link to this post]
 
Our village has FTTC (paid for by the tax payer)

Trawling through the village notice boards, only BT Retail clients have been able to connect/migrate services on Netheravon 01980 xx exchange.

Openreach are messing around other third party ISP's, anyone care to guess at the legality of them clearly and undeniably prioritising their own BT Clients and holding other CP's back?

Who do we complain to?, anyone got a good Ofcom/press contact?
Standard User Gadget
(committed) Fri 10-Apr-15 09:44:07
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Re: Openreach & BT Retail..


[re: dmcclymont] [link to this post]
 
The Openreach interface at the hand-over point for your exchange is available to all ISPs. It is for the individual ISP to make arrangements to connect at that point (usually by ordering a cablelink product). What does your preferred ISP say about why they do not offer service?
Administrator MrSaffron
(staff) Fri 10-Apr-15 09:46:05
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Re: Openreach & BT Retail..


[re: dmcclymont] [link to this post]
 
Given most will have been trying Sky and TalkTalk who do not have LLU at your exchange this would explain why most are failing. Putting in LLU is a choice for those operators to make. The people with Sky and Virgin Media in the area (i.e. ones we've seen speed tests from will have been using what is called offnet services)

The full range of BT Wholesale based suppliers like PlusNet, EE, AAISP, Zen, IDNet and others should be available.

No nothing illegal, just LLU operators have decided your exchange is not worth installing hardware to unbundle the phone lines and compete against BT.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User TheEulerID
(member) Fri 10-Apr-15 09:47:33
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Re: Openreach & BT Retail..


[re: dmcclymont] [link to this post]
 
Have you the slightest evidence for that statement? What is far more likely is that the other ISPs haven't yet sorted out the handover point. It's very often the reason why there is a delay before FTTC is sold by other ISPs.
Administrator MrSaffron
(staff) Fri 10-Apr-15 10:10:00
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Re: Openreach & BT Retail..


[re: Gadget] [link to this post]
 
NOTE: EE, PlusNet etc need to do nothing at the exchange, since for BT Retail to offer the service BT Wholesale must have installed a handover and thus its available on the WBC platform at the remote exchange.

Zen do use the cable link as they have a large backhaul network of their own, but do happily use BT Wholesale at exchanges outside their network footprint.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MCM
(fountain of knowledge) Fri 10-Apr-15 10:13:26
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Re: Openreach & BT Retail..


[re: dmcclymont] [link to this post]
 
Who do we complain to?,
You don't. Openreach have done nothing wrong.

It's up to Sky and TalkTalk to make their own arrangements, that they haven't as yet is hardly Openreach's problem who will certainly provide the necessary GEA link when requested.
Standard User kasg
(fountain of knowledge) Fri 10-Apr-15 10:47:06
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Re: Openreach & BT Retail..


[re: MCM] [link to this post]
 
In reply to a post by MCM:
You don't. Openreach have done nothing wrong.

They have, if the wording "only BT Retail clients" from the OP is correct, but it sounds like it probably isn't.

Kevin

plusnet Unlimited Fibre - sync approx 67000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User MCM
(fountain of knowledge) Fri 10-Apr-15 11:20:51
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Re: Openreach & BT Retail..


[re: kasg] [link to this post]
 
They have, if the wording "only BT Retail clients" from the OP is correct
What exactly is BTO doing that is wrong? It is Sky & TT (and Zen depending on their network) who need to enable GEA links, not BTO. Until those links are in place on BTW customers will be able to order an FTTC connection.

Does BT Retail have any clients other than end users? It's highly unlikely that the OP has spoken to anyone with authority at BTO so who exactly is it that used the phrase "BT Retail clients"? Most likely BT Retail who, like most ISPs, promote themselves over their competitors.
Standard User TheEulerID
(member) Fri 10-Apr-15 11:26:35
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Re: Openreach & BT Retail..


[re: MCM] [link to this post]
 
The OP would be well advised to have asked a more neutral question rather than just assumed some sort of conspiracy. Of course, that's the Internet all over...
Standard User kasg
(fountain of knowledge) Fri 10-Apr-15 11:29:42
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Re: Openreach & BT Retail..


[re: MCM] [link to this post]
 
In reply to a post by MCM:
What exactly is BTO doing that is wrong? It is Sky & TT (and Zen depending on their network) who need to enable GEA links, not BTO. Until those links are in place on BTW customers will be able to order an FTTC connection.

Yes, BT Wholesale, not BT Retail.

Kevin

plusnet Unlimited Fibre - sync approx 67000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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