I made an order for BT infinity and opted for a new line to be installed. I got this message in the welcome email;
Important: You need to arrange access to your building's BT connection point
You have one of these somewhere in your building, and your engineer will need to be able to get to it to set up your new phone service.
It's likely to be on the ground floor or basement, in a communal area. It might be in a locked room with the power meters, or where other utilities come into the building. If you don't have access yourself, or you don't know where the connection point is, you'll need to contact your building's management company or landlord.
If the engineer can't get access during the visit, they won't be able to set up your service and you'll have to arrange a new appointment.
I live in a block of flats 10 storeys high with 64 individual flats and I live on the fifth floor. There are utility cupboards on each floor and on each side of the building. There are three flats on each side of the building on each floor.
I found a little grey BT box in the utility cupboard on my side of the building and my floor. Some cables come out of it and go into 3 underground tubes which feed the 3 flats including mine on our side of the building.
So can the engineer install the line from there or does he need access to something else? Is there a master box or something like that on the ground floor he needs to go too?
I have taken some pictures for you to look at.
Thanks in advance for any help.