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Standard User rento
(learned) Fri 01-May-15 11:25:20
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Modem possibly not delivered on time


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Hello!

At last I am being connected to BT Infinity. 3 weeks wait and then I get an email saying that the modem will arrive on the same day... given my luck, it is possible that the 2 will not come at the same time.

I called BT support and they told me "not to worry" the engineer will have a hub with him which I can keep until the other one arrives and we can then send it back.
This sounds a bit fictitious to me.

On the other hand I already own a VDSL compatible modem (Billion) and I know it works with Infinity.

What are my chances of getting Infinity installed on the day?

Thanks

Edited by rento (Fri 01-May-15 11:26:15)

Administrator MrSaffron
(staff) Fri 01-May-15 11:35:53
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Re: Modem possibly not delivered on time


[re: rento] [link to this post]
 
Engineers tend not run around with the retailers routers, but one might have a VDSL modem, though odd to have an engineer attending the home since BT Infinity is usually self-install these days.

The routers do usually arrive early, but should be able to get a Billion up and running if it is a model with built in VDSL2 modem (and not just Ethernet WAN port.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(fountain of knowledge) Fri 01-May-15 12:01:19
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Re: Modem possibly not delivered on time


[re: MrSaffron] [link to this post]
 
Seems BT are sending Engineers out again. I know several people to have Infinity installed in the last 3 weeks (SWTB exchange) and ALL of them have had an Engineer install without asking for it.

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Standard User vimto_girl
(committed) Fri 01-May-15 12:37:37
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Re: Modem possibly not delivered on time


[re: MrSaffron] [link to this post]
 
Openreach have replacement HomeHubs in the van, or at least they did, several engineers came to check for line fault last year and seemed to swap the hub as a matter of routine when they couldn't determine anything properly wrong.
Standard User rento
(learned) Fri 01-May-15 15:18:59
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Re: Modem possibly not delivered on time


[re: MrSaffron] [link to this post]
 
It's a Billion BiPAC 880NL, So yes. Yay!!
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