Strange, I'm also with Vivaciti and have had 2 issues with speed dropping away to almost nothing during "peak times" during the last month. At first I was told the first was a hot VP which was due to be dealt with by BT, and the next update was due in a few days, on calling back a few days later I was told the VP listing couldn't be found so the issue didn't exist, I then spent a few days running speedtests which showed clearly that there was a marked slowdown in the late afternoon/evenings with full speed returning around 11pm.
They were insisting on an engineer visit which of course means another half day off work because of broadband issues (there have been a lot on this line) but suddenly the issue resolved and all was well for around 2-3 weeks, then last night it started again.
Last week I noticed my BQM showing spikes of packet loss. Yesterday, my BQM showed a sudden surge in latency to the extent that the whole window was coloured due to latency. This morning it cleared, but I'm far from happy about it. this time last night my line that currently returns a 65Mbps was returning a 1.65 Mbps speedtest and wouldn't progress to a tap3 test. Its cleared today - how long for I wouldn't like to guess.
Reading the OP I'm starting to wonder how widespread this might be amongst the Vivaciti customer base. Support has been good at times - although one or two of the team seemed less than concerned - maybe I caught them on a bad day - but lets say they seemed a lot less helpful than some of their colleagues did - for example, the guy I spoke to last night with the broad Birmingham accent was great
Time will tell I guess.
Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
SWPM PCP29 - Still suffering Random drops and intermittent high error counts
BQM - a lot less red these days
Edited by warweezil (Thu 16-Jul-15 20:57:48)