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Standard User theuser
(newbie) Fri 24-Jul-15 23:21:26
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FTTC 0mbps? How is this possible


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Hi - today I have been getting 0.79mbps sync on the Fibre connection, here is an image:

image

Can anyone explain how this is possible? We are getting a downstream of about 7DB and everything was fine a few months ago. We have been in contact with the ISP but no resolution has been found just yet.

Line stats: http://i.imgur.com/3WPuxk7.png

Cheers.

Edited by theuser (Sat 25-Jul-15 10:49:15)

Administrator MrSaffron
(staff) Fri 24-Jul-15 23:52:09
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Re: FTTC 0mbps? How is this possible


[re: theuser] [link to this post]
 
What is showing the 0.79 Mbps sync since your ip profile looks good suggesting there is a massive throughput problem rather than a vdsl issue

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User arobertson545
(member) Sat 25-Jul-15 00:07:11
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Re: FTTC 0mbps? How is this possible


[re: theuser] [link to this post]
 
Are you by any chance on Plusnet?


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Standard User theuser
(newbie) Sat 25-Jul-15 10:31:31
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Re: FTTC 0mbps? How is this possible


[re: arobertson545] [link to this post]
 
EE
Administrator MrSaffron
(staff) Sat 25-Jul-15 10:44:38
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Re: FTTC 0mbps? How is this possible


[re: theuser] [link to this post]
 
Line stats are at http://i.imgur.com/3WPuxk7.png

Rescued them from a post the automated AI moderator removed.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User theuser
(newbie) Sat 25-Jul-15 10:49:44
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Re: FTTC 0mbps? How is this possible


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Line stats are at http://i.imgur.com/3WPuxk7.png

Rescued them from a post the automated AI moderator removed.


Thank you smile

Edited by theuser (Sat 25-Jul-15 11:54:03)

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