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Standard User boysteve
(committed) Tue 28-Jul-15 09:52:07
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Ongoing BT FTTB Installation saga


[link to this post]
 
Though I'd better start a new thread rather than hijack jax2's
This is in relation to this post:
http://forums.thinkbroadband.com/fibre/t/4421071-re-...

email received Sunday 26/07 3:25am
"Your BT engineer will visit soon. Please read below in case you need to do anything before the visit.

About your engineer visit
Your BT Infinity engineer Will visit My address On 29 Jul 2015 Arriving 1pm to 6pm"

Check this morning on progress:
We're sorry, your order has not progressed as expected

We need to speak with you to rearrange your appointment.Please contact us.


Engineer visit

Cancelled

1pm-6pm Your appointment has been cancelled. If this is not correct, please Contact Us.

I had a feeling this would happen,anyway got a BT Care mod looking at it now will keep you updated as to any progress.

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Sky Broadband Unlimited LLU without TV
Line Rental/Calls BT from 06/07/15
Standard User boysteve
(committed) Wed 29-Jul-15 21:11:08
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Update 1
New install date 18 August 2015 !!

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Sky Broadband Unlimited LLU without TV
Line Rental/Calls BT from 06/07/15
Standard User garethr
(member) Wed 29-Jul-15 23:02:02
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Yup. If mine and my neighbours experience is anything to go by they'll likely miss that one too.

Glad to see BT are maintaining their excellent customer service for FTTP installs. Bit of hint you'll likely get an install in September.. Maybe...

Oh and don't think because you have an install date you'll get it. Don't be silly. We had 300 odd people here that could potentially order FTTP. Now only around 150 can order or have it already and BT have provided no explanation and refuse to do anything about it. Some after a lots of moaning did get the necessary manifolds installed and got FTTP but many have not.

Why was ours delayed? Well it was very simple. There wasn't any fibre between the estate and the Exchange. They'd forgotten to install it - I wish I was joking.

Regards,


Gareth

Gareth
BT Infinity FTTP 80Mbps/20Mbps
http://www.thinkbroadband.com/speedtest/button/14188...


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Standard User Fastman2
(committed) Thu 30-Jul-15 08:07:26
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Re: Ongoing BT FTTB Installation saga


[re: garethr] [link to this post]
 
so which development is that then
Standard User ian72
(eat-sleep-adslguide) Thu 30-Jul-15 08:28:59
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Re: Ongoing BT FTTB Installation saga


[re: garethr] [link to this post]
 
It may not be that bad everywhere.

My brother recently had FTTP become available. They rang BT, given a date for install about 2 weeks later. The external connection got done in time. Engineer for internals arrived as promised, ran the fibre around the outside of the property to come in to the living room exactly where they wanted it and connected it all up. Even set up a laptop and iPad to connect to it.

Seems they had excellent service exactly when they were promised.

This isn't to rub salt into the wounds but just because some go wrong doesn't mean that all do and we don't know what percentage of installs get delayed like yours was.
Standard User Jax2
(member) Thu 30-Jul-15 10:11:09
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Fun ain't it?
I feel for you as I haven't got any further either.
Standard User boysteve
(committed) Thu 30-Jul-15 15:42:53
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Update 2


Just been called again and order is stuck in system(took 7 weeks to notice this?) and looks like 18th will be cancelled yet again.

Have to wait for call on Monday 3rd August for update.

This is the final chance I am giving BT to sort this mess out,have received email re price increase for phone(25th)and have 30 days to cancel and leave to avoid paying a charge for leaving early.

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Sky Broadband Unlimited LLU without TV
Line Rental/Calls BT from 06/07/15
Standard User RobertoS
(elder) Fri 31-Jul-15 16:40:07
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Who will you go to instead for FTTP?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User boysteve
(committed) Fri 31-Jul-15 17:43:58
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Re: Ongoing BT FTTB Installation saga


[re: RobertoS] [link to this post]
 
Therein lies the problem,with so few FTTP suppliers available choice is somewhat limited and whoever I choose will still be reliant on Openreach.

At the moment my Sky bb is still working and am thinking of just changing phoneline to monthly contract with Pulse8 or back to IdNet whilst I consider my options.
AAISP are looking the best with their reputation of getting OR to listen and actually do something though the unit pricing almost certainly rules them out for me so it may be I end up staying as I am and forgetting about FTTP at least for a while.

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Sky Broadband Unlimited LLU without TV
Line Rental/Calls BT from 06/07/15
Standard User Jax2
(member) Fri 31-Jul-15 18:07:48
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Re: Ongoing BT FTTB Installation saga


[re: boysteve] [link to this post]
 
Hang on, hopefully it will be worth it in the end!
Always seems to be so near yet so far...
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