Looking for some advice around line speeds
I am on PlusNet Fibre and getting speeds of about 38Mb downstream. Under their Fibre product that I am on, this is the maximum. To get faster, I need to move to Fibre Extra. Of course, I don't know if my line speed is limited by the package I am on or if that's genuinely all it's capable of.
I checked the BT Wholesale ADSL Checker and it says my phone number, my cabinet should get something around the 50 mark. OK, not huge numbers higher, but higher.
FTTC Range A (Clean) 55.3 35.7 13.9 8.3 -- Available
FTTC Range B (Impacted) 46.5 27.4 13.7 6.1 -- Available
Also, when I was on non-Fibre ADSL, this checker predicted 5Mb down and I consistently synched at 8Mb and never dropped. Rock solid max speed. Therefore, my track record is that the ADSL Checker underestimates my house and has done for a few years since the house was built.
So, heartened that I could get faster, and possibly that I may even exceed these numbers, I called PlusNet to move to their 'Extra' product. They told me the 'Extra' wasn't available because "my line has not been enabled for it" and that "the BT Checker is unreliable and should not be used" and that "their checker is what they have to go by". Apparently their checker says my line can only do 35Mb. The fact I am getting 38Mb would seem to de-bunk that. Their agent advised that it's BT Wholesale who prevent the Extra product being available for them to sell to me.
So, can someone help here? Is the BT Checker known for promising products that aren't available? Is this really something PlusNet can't do? Is my speed limited by their package or the technical capacity? Is there any way I can check?
All help welcome.