General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User FredTheB
(member) Sat 22-Aug-15 23:55:52
Print Post

Prices for Openreach visit


[link to this post]
 
Hey there,

we are planning to book an openreach engineer visit, as we have a problem with our line. We are wondering how much it would cost just for an engineer to move a wire in a cabinet! just asking as i know openreach charge a lot for nothing.

thanks

----------------------------------------------------------------------------------

Fred The B

Connection = 2mbps
Standard User kasg
(knowledge is power) Sun 23-Aug-15 01:02:30
Print Post

Re: Prices for Openreach visit


[re: FredTheB] [link to this post]
 
If you have a problem with your line, which is external to your property and which you have reported to your line provider, why do you expect to be charged to have it fixed?

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User mlmclaren
(fountain of knowledge) Sun 23-Aug-15 01:14:31
Print Post

Re: Prices for Openreach visit


[re: FredTheB] [link to this post]
 
You won;t be charged if a cable in the cabinet "needs" moving, and if your asking Openreach too move it at your request then "Good Luck" !

The only time you will need to pay for an Openreach visit is when the issue is due to something within your boundary such as an extension socket or faulty phone or broadband equipment or if your requesting a socket relocation.


Register (or login) on our website and you will not see this ad.

Standard User MHC
(sensei) Sun 23-Aug-15 10:09:10
Print Post

Re: Prices for Openreach visit


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
You won;t be charged if a cable in the cabinet "needs" moving, and if your asking Openreach too move it at your request then "Good Luck" !

The only time you will need to pay for an Openreach visit is when the issue is due to something within your boundary such as an extension socket or faulty phone or broadband equipment or if your requesting a socket relocation.


OR damage that you have caused to BT equipment - such as smashing a master socket withh a vacuum cleaner, cutting through a drop wire when pruning a tree ...


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User mlmclaren
(fountain of knowledge) Sun 23-Aug-15 10:22:41
Print Post

Re: Prices for Openreach visit


[re: MHC] [link to this post]
 
or any other number of things that could happen to a line at the fault of the end user...

Calling out Openreach is more of a gamble than a service!

Standard User btbert
(committed) Sun 23-Aug-15 11:48:58
Print Post

Re: Prices for Openreach visit


[re: FredTheB] [link to this post]
 
"it would cost just for an engineer to move a wire in a cabinet! "

How do you know you need some cab work doing ? And why "move" a wire ?

these comments are my own and in no way represent any company that i may or may not be linked too.

http://www.speedtest.net/result/2420497773.png
Standard User FredTheB
(member) Sun 23-Aug-15 12:25:50
Print Post

Re: Prices for Openreach visit


[re: btbert] [link to this post]
 
3 years ago, we had an incident with our broadband. BT convinced us there was nothing wrong, and then when we booked an engineer, he told us the phone line had been fiddled with in the cabinet, and that it needed to be moved to its original slot. we got charged quite a bit then.

----------------------------------------------------------------------------------

Fred The B

Connection = 2mbps
Administrator MrSaffron
(staff) Sun 23-Aug-15 12:42:58
Print Post

Re: Prices for Openreach visit


[re: FredTheB] [link to this post]
 
If the work was done inside the Openreach network and resolved an issue then it should not be charged for.

Depends though, you may have insisted and thus it was charged as a network rearrangement rather than a possible fault investigation.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User AL66
(learned) Sun 23-Aug-15 12:57:35
Print Post

Re: Prices for Openreach visit


[re: MrSaffron] [link to this post]
 
It's not uncommon for the engineer to mark the visit as chargeable without telling you at the time - your provider will then probably just add the charge to your bill, possibly also without telling you.

If the issue was in the cab then there is no way you should have been charged and should have disputed it when first aware of it - it was quite possibly just an error from the engineer signing the job off.

Although three years ago, if it was me I would query it now and try and get your money back.
  Print Thread

Jump to