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Standard User MissSmithee
(newbie) Fri 28-Aug-15 09:44:02
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ISP reply 100ms lag acceptable (Timico)


[link to this post]
 
It's been a monster. Each time Fibre problems were sorted the company was bought out and it all started again. The latest has seen latancy double. 40 ms to Paris from London is atrocious. Fibre connection to a London server should be between 5 and 15 ms yet I'm now getting 35. At peak times it can be over 150 ms. BT test server shows 95 when it should be below 20ms. At 50 feet from the cabinet a near perfect connection has been proven so there are no excuses. but you guys must read the latest answer from Timico:
=====
25-08-2015 18:08:53 BST - Timico name removed (Comments)
Hi,
Thank you for providing me with your trace route results.

Anything under 100ms is deemed acceptable due to the development of our core network and the packet shaping software that we have enabled.

The latency that you require we simply can not provide you.
I'm sorry for any inconvenience caused.
Kind regards,
Timico name removed.
Timico Technical Support
=======

Just because your paranoid doesn't mean they're not out to stiff you.
Standard User kasg
(knowledge is power) Fri 28-Aug-15 09:48:44
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Re: ISP reply 100ms lag acceptable (Timico)


[re: MissSmithee] [link to this post]
 
Possibly stupid question, you are using a wired connection, not wireless, I hope?

PS - it's just because you're paranoid - you got they're right smile

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ian72
(eat-sleep-adslguide) Fri 28-Aug-15 09:57:52
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Re: ISP reply 100ms lag acceptable (Timico)


[re: MissSmithee] [link to this post]
 
Have you considered moving to a better ISP? Suggests their network could be congested if you are getting latency peaks that high.


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Standard User SCollins
(learned) Fri 28-Aug-15 16:24:34
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Re: ISP reply 100ms lag acceptable (Timico)


[re: ian72] [link to this post]
 
I agree - sounds like an ISP to avoid. 100ms latency is awful, I might not have even ADSL2+ where I am, but my latency to a London data-centre is rarely above 20ms (I'm with EE for broadband).
ISP Representative Neil_A
(isp) Tue 01-Sep-15 12:06:47
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Re: ISP reply 100ms lag acceptable (Timico)


[re: MissSmithee] [link to this post]
 
Hi there,
Sorry about the problems you're having with the line.
Would you mind PM'ing me the ticket number so I can investigate this please?
I agree 100ms is not acceptable or normal.

Kind Regards,

--
Neil Armstrong
Timico Ltd
www.timico.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mlmclaren
(fountain of knowledge) Tue 01-Sep-15 12:40:35
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Re: ISP reply 100ms lag acceptable (Timico)


[re: MissSmithee] [link to this post]
 
Are you able to see your line stats on your setup??

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