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Standard User dtanglesey
(newbie) Wed 02-Sep-15 21:44:27
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Need Help with TP-Link DT-W9980


[link to this post]
 
Hi guys,
Once again i need your help. My new router arrived today and i am trying to connect it to my current ADSL settings so can compare it to my Netgear 834PN router.

Can any of you can give me some advice as to why i am getting this message!
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

And this one!
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

This is my status with the router.
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

And i get this message when i click to fix the connection.
[IMG]http://img.photobucket.com/albums/v292/triadafillou/...[/IMG]

Many thanks in advance.

Regards
Dimitris

Its all Greek to me!!!
Standard User RobertoS
(elder) Wed 02-Sep-15 21:51:45
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Re: Need Help with TP-Link DT-W9980


[re: dtanglesey] [link to this post]
 
I think we can ignore the third as it probably results from the first two.

The PPP connection fail is usually because you are failing to log in to your ISP with either:

- an incorrect username/password combination;

- incorrect VPI/VCI settings in the router.

Or of course, both. There may be another incorrect setting, but those are two most common.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User dtanglesey
(newbie) Wed 02-Sep-15 21:57:48
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Re: Need Help with TP-Link DT-W9980


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I think we can ignore the third as it probably results from the first two.

The PPP connection fail is usually because you are failing to log in to your ISP with either:

- an incorrect username/password combination;

- incorrect VPI/VCI settings in the router.

Or of course, both. There may be another incorrect setting, but those are two most common.


Thanks for your quick reply.
I will try again but i am sure i have put the correct username & password. will also check VPI/VCI again.

Its all Greek to me!!!


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Administrator MrSaffron
(staff) Wed 02-Sep-15 21:59:55
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Re: Need Help with TP-Link DT-W9980


[re: dtanglesey] [link to this post]
 
VPI/VCI did look wrong you have 8/35 when they should be 0/38 usually on adsl2+

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User dtanglesey
(newbie) Wed 02-Sep-15 22:14:42
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Re: Need Help with TP-Link DT-W9980


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
VPI/VCI did look wrong you have 8/35 when they should be 0/38 usually on adsl2+


YOU ARE BOTH STARS!!! That did the job!!

Thank you Roberto & Andrew very much working as it should now!!

Regards
Dimitris

Its all Greek to me!!!

Edited by dtanglesey (Wed 02-Sep-15 22:16:33)

Standard User RobertoS
(elder) Wed 02-Sep-15 22:14:50
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Re: Need Help with TP-Link DT-W9980


[re: MrSaffron] [link to this post]
 
Grrr!

I use a touch-screen, and wondered why the first two pics were the same ... frown. Must thumb more carefully!

Clearly the VPI/VCI is the problem.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User rippedcotton
(experienced) Thu 03-Sep-15 11:13:40
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Re: Need Help with TP-Link DT-W9980


[re: dtanglesey] [link to this post]
 
In reply to a post by dtanglesey:
In reply to a post by MrSaffron:
VPI/VCI did look wrong you have 8/35 when they should be 0/38 usually on adsl2+


YOU ARE BOTH STARS!!! That did the job!!

Thank you Roberto & Andrew very much working as it should now!!


Lucky that these numbers are entered in Arabic numerals and not Roman eh?

smile

--

Brian

Zen Fibre 2 - 80/20 sync
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