I am posting this on behalf of a friend of mine (I seem to do that a lot!)
He has been commenting about having issues with a BT Fibre installation, so I asked for some more info and this is why I have come here for some advice.
His area appears to have FTTP available as this info suggests:
BT BROADBAND AVAILABILITY CHECKER
Address XXX SANDY HILL LANE, IPSWICH, IP3 0JA on Exchange IPSWICH is served by Cabinet 97
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date
WBC FTTP Up to 330 Up to 30 -- Available
WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
He rang up BT (Retail) and was told to order Infinity 1 with Calls online as it was cheaper and got install date(s) and felt all was well. Nothing and no engineer turned up, so he rang BT and was told there had been an error and it had been cancelled (no calls no e-mails to advise this). They then proceeded to re-order the package for him, he got new install dates and yes you guessed it the same has happened again.
So my questions are:
1: Has he been advised to order the correct package from BT Retail? The checker (using his postcode and address) gives WBC FTTP as his available Fibre service. If this is the incorrect package can anyone advise (and provide a link) what the correct package should be?
2: Are BT (Retail) the ONLY provider of residential FTTP packages? He has been led to believe that they are.
I really look forward to any help provided, I am at work today so I will reply as and when I can.
Now On Virgin Media Up to 50Mbps