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Standard User boxrick
(fountain of knowledge) Sat 05-Sep-15 22:09:43
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FTTC slower than old ADSL2+ connection


[link to this post]
 
A friend of mine has recently upgraded from ADSL2+ to VDSL FTTC, however the general speed has gone from 5/1 to 3/1, this has been connected around a week now and the speed does not appear to be going up. We have tried the test socket and swapped out everything we can.

Any recommended actions? Line stats are as follows:


DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
x.x.x.x
Primary DNS Server:
62.24.243.4
Secondary DNS Server:
62.24.202.70 Line Quality

Upstream line rate (kbit/s):
1037
Downstream line rate (kbit/s):
3013
Upstream noise safety coefficient (dB):
6
Downstream noise safety coefficient (dB):
6.3
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
19.7
Downstream line attenuation (dB):
38.4
Upstream output power (dBm):
0.4
Downstream output power (dBm):
-1.9
Channel type:
Fast
DSL up-time:
0 days 0 hours 0 minutes 37 seconds

---------
laughMetro net 1mbit ADSLlaugh

---------
Newish comp laugh
DFI Ultra-D Nforce 4 motherboard
a64 x2 4400+ Toledo 2.2ghz @ 2.8 ghz
7800GTX 256mb
1.5 GB Crucial Ballistix PC4000 DDR RAM

Edited by boxrick (Sat 05-Sep-15 23:08:38)

Standard User RobertoS
(elder) Sat 05-Sep-15 22:22:33
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
I suggest you xxxxx out the WAN IP address while we think about it.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User RobertoS
(elder) Sat 05-Sep-15 22:30:55
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
The answer is probably that he is just too far away from the FTTC cabinet to benefit. Please can you do the following, to see if that shows as likely.

I see that he is with TalkTalk. Is that direct or through a reseller?

If it's direct I expect his phone line is with them as well, but if through a reseller it is possibly still a "BT" line.

Using this checker it will fail using the phone number if it is LLU TalkTalk, but if a BT line it will work. Assuming it fails, use the Address option. NOT the pure postcode one.

Please copy and paste the contents of the estimates box, preferably including the line above it but editing out the phone number or address.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM


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Standard User boxrick
(fountain of knowledge) Sat 05-Sep-15 23:12:36
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Re: FTTC slower than old ADSL2+ connection


[re: RobertoS] [link to this post]
 
Direct through talktalk, apologies it was ADSL Max before not ADSL 2+. All the stats below, something seems wrong here though..

Exchange:

https://www.samknows.com/broadband/exchange/LCTUR

Speed details:

http://boxrick.com/bbspeeds.png

---------
laughMetro net 1mbit ADSLlaugh

---------
Newish comp laugh
DFI Ultra-D Nforce 4 motherboard
a64 x2 4400+ Toledo 2.2ghz @ 2.8 ghz
7800GTX 256mb
1.5 GB Crucial Ballistix PC4000 DDR RAM

Edited by boxrick (Sat 05-Sep-15 23:31:16)

Administrator MrSaffron
(staff) Sat 05-Sep-15 23:36:08
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
Got telephone extensions in the property, they have a bigger impact on FTTC, so worth testing at the test socket and see if things improve

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Sat 05-Sep-15 23:55:23
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
It isn't distance then - I assume those estimates were using the Full Address?

As MrSaffron says is the next step.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User boxrick
(fountain of knowledge) Sun 06-Sep-15 00:00:19
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Re: FTTC slower than old ADSL2+ connection


[re: RobertoS] [link to this post]
 
Tried the test socket, no phones and new microfilter.

There is no extensions anyway, they were ripped out and disconnected years ago.

I tried unplugging the router for around 45 mins and plugged it in with similar results. Do the noise details look ok?

The results are from exact address and resemble the estimates provided before sign-up.
When I say a friend this is my parents house.

---------
laughMetro net 1mbit ADSLlaugh

---------
Newish comp laugh
DFI Ultra-D Nforce 4 motherboard
a64 x2 4400+ Toledo 2.2ghz @ 2.8 ghz
7800GTX 256mb
1.5 GB Crucial Ballistix PC4000 DDR RAM
Standard User RobertoS
(elder) Sun 06-Sep-15 00:36:30
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
If you mean the noise safety coefficients in your OP, yes.

Re the extensions, it depends what you mean by they were disconnected and ripped out.

If they were fed from the back of the master socket faceplate, are their wires still connected there?

If instead there is a junction box somewhere inside the house where the master and the extensions are all fed from, what happened to all the wires at that junction box?

There is probably a very small external box very soon after the incoming wire hits the house. That's not the one. It should be the first box inside the house fed from that one.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User boxrick
(fountain of knowledge) Sun 06-Sep-15 00:49:09
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Re: FTTC slower than old ADSL2+ connection


[re: RobertoS] [link to this post]
 
We had a new master socket fitted a number of years ago. I made the engineer disconnect any extensions and garbage on the line it was effectively right in to the building then a master socket with no extensions or anything else coming off.

Speeds pretty much doubled when that was done at the time.

---------
laughMetro net 1mbit ADSLlaugh

---------
Newish comp laugh
DFI Ultra-D Nforce 4 motherboard
a64 x2 4400+ Toledo 2.2ghz @ 2.8 ghz
7800GTX 256mb
1.5 GB Crucial Ballistix PC4000 DDR RAM
Standard User RobertoS
(elder) Sun 06-Sep-15 01:17:02
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Re: FTTC slower than old ADSL2+ connection


[re: boxrick] [link to this post]
 
How close to the master socket is the router? I'm assuming it is an TalkTalk integrated VDSL2 modem/router.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
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