It's surprising that no one has challenged this absurd inequality in a court of law.
On the one hand, Openreach threatens to charge and indeed does charge an eye watering £125 for a "customer not at home" penalty, but grants the subscriber nothing in recompense for an "engineer no show".
In consumer contract law such an inequality would normally render the openreach penalty unlawful and unenforceable.
However, Openreach has no direct consumer contract with the end-user. Instead it contracts only with the communications provider. Consequently, our supremely useless regulator Ofcom deems this business relationship not to be subject to the normal rules in the statutory instrument on Unfair Terms in Consumer Contracts Regulations 1999.
Until Ofcom wises up to its obligations and expectations towards the subscriber - and this forum has countless examples of Openreach and its discourteous and costly "engineer no shows" - the regulator will continue to fail in one of its key statutory areas of function; that of consumer protection.
Edited by edwincluck (Fri 18-Sep-15 07:33:48)