General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User rscott
(member) Fri 18-Sep-15 12:35:04
Print Post

New Install - BT Wholesale estimates wildly low


[link to this post]
 
Just had our BT Business ADSL upgraded to Infinity. We could only move to the 40/10 product because the wholesale estimate showed
FTTC Range A (Clean) 42.2 32.4 8.1 5.7
FTTC Range B (Impacted) 35.7 20 8.1 4.3


However, the line is far better than this (according to the HG612)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 24804 kbps 72048 kbps
Actual Aggregate Tx Power: 7.3 dBm 13.3 dBm



Is there any way to persuade BT to let us purchase the 80/20 product?
Standard User Zarjaz
(eat-sleep-adslguide) Fri 18-Sep-15 13:10:26
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: rscott] [link to this post]
 
Speak to BT Business Broadband.

Standard User rscott
(member) Fri 18-Sep-15 13:11:31
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: Zarjaz] [link to this post]
 
Queuing for them now. They initially wouldn't let me order the 80/20 - hopefully they will now the line is active


Register (or login) on our website and you will not see this ad.

Standard User Zarjaz
(eat-sleep-adslguide) Fri 18-Sep-15 13:14:05
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: rscott] [link to this post]
 
They are (often) a little more clued up than their residential counterparts. They may need to go through BT Wholesale to have remote tests done, maybe even raise a 'Business Boost' task.

Standard User MHC
(sensei) Fri 18-Sep-15 13:18:29
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: rscott] [link to this post]
 
They almost certainly will. When they get a customer with estimates such as yours they will tend to refuse so they can avoid the hassle later on when you say "I ordered 80/20 and am only getting 37/9 (or so) there must be a fault". It is preferable to put you on the slower product and move you up - there should not be any significant change of contract duration except a day or two.

Had you insisted on 80/20 at day 1 against their recommendations, then after install it was found your line would only support 35/7 you would be stuck with the higher costs for the contract duration.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User rscott
(member) Fri 18-Sep-15 13:39:23
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: Zarjaz] [link to this post]
 
Well they've placed the upgrade order (3 times so far) on this call, but can't tell me how much it's going to be, or whether the order has actually been accepted...

Been on hold for about 10 minutes so far.
Standard User rscott
(member) Fri 18-Sep-15 13:44:06
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: rscott] [link to this post]
 
Scrap that..
Orders all cancelled and now speaking to someone else who will try to process it..
Standard User rscott
(member) Fri 18-Sep-15 13:49:40
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: MHC] [link to this post]
 
Their system won't allow an upgrade order full stop.

I've been put through to support to do a line test
Standard User MHC
(sensei) Fri 18-Sep-15 14:16:13
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: rscott] [link to this post]
 
Your original post suggests you have had it installed today.

I wonder if the reason for failing is that the job has not been closed off on ALL systems and it needs to percolate through. You may be best waiting until Monday to try again.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User rscott
(member) Fri 18-Sep-15 14:17:14
Print Post

Re: New Install - BT Wholesale estimates wildly low


[re: Zarjaz] [link to this post]
 
No luck - the only test they can do is a sync test apparently which won't help.
They can't place an order 'the radio button is greyed out'.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to