Any idea if these calls get answered in this country now, a few years ago I tried to report some exposed cables and open manhole my call ended up in India and nothing was ever done it's still like it now, along a footpath in a local field.
Yeah, they do, I reported several vandalized cabinets a few months back, and they did answer my call and was given several reference numbers for them, they also sounded grateful as well, its a shame they wasn't that grateful to finish off our FTTP install LOL.
Also to note if you are reporting multiple issues, you have to report them one at a time where your given a ref number for each, this however can be done via a single call.
My several reports took a while to complete due to I had to report the cabinets in question, what was wrong with them and where they were located, you would of thought they would know all this.
But yeah they do answer it, not that they do much about it, when I was last at my hospital appointment I took a look at some on the way back home and lo and behold there was a taped black bin bag around the opened/vandalized cabinets, loads of high-tech repairs LOL.