Some of you may know that since having FTTC installed at the end of May, we've had issues with the connection dropping and erroring a lot.
We have had nine (yes, nine) Openreach engineer visits and the issue remains unresolved. Each engineer comes, they run their tests and eventually they leave saying my line is perfect.
If my line is pefect, why have I never had an uptime of more than four days (it's usually two days maximum although it does sometimes drop multiple times in a day), when I see other lines of similar lengths never dropping at all? Why if I keep being told my Openreach that CRCs indicate a line fault, am I still having over one hundred CRCs a day?
We are about 700-800m from the cabinet (the JDSU figure changes, sometimes it's 700m, sometimes it's 800m). The attenuation is between 21 and 23dB, depending on router.
Multiple emails have been sent to Openreach's CEO and BT Group's CEO and the issue still remains unresolved.
I am posting this here more as a public service announcement, to say that Openreach consider a dropping connection, with errors, "pefect"! Good luck getting faults resolved with those requirements!