I have fiber optic broadband activated and in use for a year, and the contract has just finished. I am with Sky at the moment. I want to swtich to another provider to take advantage of new offers but both BT and talktalk website says I cannot get fiber optic broadband, despite I have one already I just need to switch through active line takeover.
Is it because the online system determined that the cabinet is at full capacity?
Is it possible to switch then, do I have to speak to the new ISPs instead of doing it online?