I've been with Sky Fibre for a few months. In the beginning it worked perfectly. I was getting 40,000 downstream, 10,000 upstream on the router stats.
However, a couple of weeks ago the problems started. Every morning one week I would wake up and find the connection had dropped, and it would not come back unless I reset the router (I did try waiting for several hours). Resetting the router did bring it back for the rest of the day, but it would be gone in the morning.
I spoke to Sky and was told to unplug extensions, leave the Sky boxes unplugged from the phone line, and see what happened. All was well, so I plugged the upstairs phone back in.
Everything worked for a couple of weeks until the morning (or overnight) drop-outs began to happen consistently again. My router stats now report 5,994 upstream and 29,996 downstream (meaning I've lost a significant chunk of speed). I've now plugged into the test socket, to see if I can track down the issue.
I will be phoning customer support tomorrow, but as they're sometimes not too knowledgeable, I wondered if any here might have any idea what's wrong? It seems odd that it's always in the mornings that it's dropped and usually stable during the day. Yesterday when it had dropped, the Internet light on the router was orange, but today, there was no Internet light at all.