a couple of weeks ago the problems started. Every morning one week I would wake up and find the connection had dropped, and it would not come back unless I reset the router (I did try waiting for several hours). Resetting the router did bring it back for the rest of the day, but it would be gone in the morning
This could be a problem at the ppp layer of the network protocol stack. i.e. nothing to do with the physical layer. The fact you have to reset the modem-router to temporarily resolve it, indicates some sort of software problem higher up the stack. We had similar - a line sync but no ppp link. Due to persistent chap authentication failures at the server. Plusnet seemed hopeless at resolving it so we left them in the end.
Everything worked for a couple of weeks until the morning (or overnight) drop-outs began to happen consistently again. My router stats now report 5,994 upstream and 29,996 downstream (meaning I've lost a significant chunk of speed).
Alas, all par for the course with BT's poorly-implemented FTTC offering. Even now, there's only haphazard support for G.INP and still no sign of G.vector. Worse, vectoring upgrades in the future are greatly limited. Thanks to penny-pinching choices BT made earlier for CPE and CO kit. We all watch helplessly as our sync speeds plummet due to ever increasing crosstalk.
Our FTTC line - which originally achieved 44 Mbps line sync is now, due to crosstalk, just 26 Mbps. A drop of 40% over 18 months or so. At some point will it drop so low that we're back to ADSL speeds?
I will be phoning customer support tomorrow, but as they're sometimes not too knowledgeable, I wondered if any here might have any idea what's wrong? It seems odd that it's always in the mornings that it's dropped and usually stable during the day. Yesterday when it had dropped, the Internet light on the router was orange, but today, there was no Internet light at all.
Which device is this? The Sky Hub 2 (SR102)? What does an orange "Internet" light actually signify? That there's a DSL sync; but no ppp connectivity? Authentication failure, maybe? Is there an accessible system log on the device? Not that the SR102 manual
has any useful troubleshooting advice, but is it a solid orange light or flashing?
Edited by edwincluck (Sun 01-Nov-15 20:47:15)