Friday (30th Oct) was our date for switching over to BT and connecting to FTTC.
At 9:20 the phone went off and by 9:40 it was back on - great I thought. I disconnected my old router and plugged in the homehub5 and shortly after that the broadband stared working again but only connecting at 4mbps - presumably ADSL.
Later in the morning the broadband went off and has never come back on. Worse, we discovered that incoming calls were not coming through (though outbound are fine) someone else in the village is getting our calls and getting very confused and upset. I have tried to call today to explain what is going on but they hung up before I could explain anything - obviously very stressed out by all the calls from BT they have been getting.
Anyway, I have been trying to find out what happened but the call centre staff kept giving different and contradictory responses. I finally used the online chat method today (as I am at work with internet access) and I eventually got put on to a UK person who seemed to have a clue. Apparently the engineer was unable to find a port on the 'fibre equipment' and they are going to be returning with more equipment at an indeterminate future date.
I have been promised an update by Wednesday (4th) but I guess the best I can hope for is the crossed line situation to be resolved and maybe be plugged back in to ADSL.
Does any of this sound familiar or plausible? I waited for over a year to be able to order FTTP so I assumed the fact they finally took the order would mean there would be ports available so I am rather confused.
Prior to this we had ADSL with TalkTalk so the switch involved moving the line over from TalkTalk to BT and from ADSL (exchange) to VDSL (cabinet). I presume the lack of port on the VDSL kit meant they connected our line back to the exchange. I am guessing this would be a different line as the old one went to TalkTalk (or is that purely done at the exchange?) This is presumably a bad line hence the strange crossing that is going on.