I'm currently with Plusnet and have been for over a year, before them we were on BT Infinity 2.
We have FTTC and an Asus RT-N66U router.
We have an issue where we keep dropping connection, occasionally it will come back by itself, but mostly we have to flick the power switch on the modem or router, or both, to make it connect again.
Here's the interesting thing...
The connection only ever drops between 18:00 - 02:00 (OK, it once dropped at 17:15).
I have been on the phone to Plusnet about it and they said they could see it was dropping but before they could do anything else I had to run a PPPoE test - one ethernet into one PC for 24 hours.
As anyone with a busy house knows, that's rarely possible these days due to demands on the internet. Coupled with the fact we run a VOIP phone from the same line means I haven't been able to conduct this test and have just put up with it for months now.
Last night, the connection dropped again just as I was going to bed. I rebooted the router (not a hard reset) and thought 'I'll see what it's like in the morning'. This morning it was still down!
I reset the modem - and it's straight back up again.
Plusnet have basically blamed the router but I'm sure that it's the modem, or a Plusnet issue.
Here is another reason why I think it's Plusnet:
Connection only drops after 6PM - I think we're being caught in some sort of throttling measures.
Also, some months back when we tried to use Teamspeak we found that we were experiencing such bad packet loss >50% that we had to stop using it, again it only happened in the evenings. Not only that it happened to two friends of ours in different areas of the country who were also Plusnet customers, so definitely something happening at Plusnets end.
The only way I could fix it was by connecting to Teamspeak using a VPN and then it worked flawlessly.
Plusnet completely denied there was a problem even though some traceroutes showed timeouts between Plusnet and an external hop. Eventually it must have been resolved as we could suddenly all use it without issue.
So, after that rather wordy explaination...am I being fobbed off? Am I correct in thinking that based on the evidence it's not going to be the router, but either the modem, or a Plusnet issue? If so, what are the chances of getting it fixed?
Edited by PhotoFiend (Mon 16-Nov-15 12:27:28)