Two weeks ago I had Openreach on site to install a new Zen phone line for "fibre" broadband. The Openreach engineer advised me he couldnt complete the install as he was not allowed to enter the PCP to fit the jumpers to the fibre cabinet. He told me they now need traffic lights at this particular PCP as it is too close to the side of the road.
I was a bit annoyed at the time having waited weeks for an appointment and then being told this on the day. Fair enough if there is a safety issue to enter the box but they must have known what box they had to go into when it was ordered, the site is within 100m of this PCP and the next nearest PCP is many miles away. Anyway ... it has now been a further two weeks (~4 weeks from initial order) and I dont even have an install/activation date yet. Its not Zen's fault but I dont get the impression anybody at Openreach is making much of an effort to make this happen.
Any advise on how to get Openreach to accelerate the order, at least give me a date?