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Standard User FredTheB
(member) Sun 03-Jan-16 20:09:06
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Speed locked at 40mbps!


[link to this post]
 
Paying for 80mbps on Infinty 2 package, but BT wholesale speed tester says maximum speed 44mbps is achievable.

Any thought on why this is happening. First two weeks we were getting 70mbps. then it dropped!

Cheers!

----------------------------------------------------------------------------------

Fred The B

Connection = BT Infinty 2 | 80mbps
Standard User BatBoy
(sensei) Sun 03-Jan-16 20:13:46
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Re: Speed locked at 40mbps!


[re: FredTheB] [link to this post]
 
Disconnections
Standard User FredTheB
(member) Sun 03-Jan-16 20:20:21
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Re: Speed locked at 40mbps!


[re: BatBoy] [link to this post]
 
Please explain, thanks smile

----------------------------------------------------------------------------------

Fred The B

Connection = BT Infinty 2 | 80mbps


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Standard User BatBoy
(sensei) Sun 03-Jan-16 20:41:42
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Re: Speed locked at 40mbps!


[re: FredTheB] [link to this post]
 
Stats would help wink
Standard User FredTheB
(member) Sun 03-Jan-16 20:50:12
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Re: Speed locked at 40mbps!


[re: BatBoy] [link to this post]
 
Sorry, dont know how to find them, please may you tell me where to find them, thanks smile

----------------------------------------------------------------------------------

Fred The B

Connection = BT Infinty 2 | 80mbps
Standard User BatBoy
(sensei) Sun 03-Jan-16 20:57:44
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Re: Speed locked at 40mbps!


[re: FredTheB] [link to this post]
 
If you're using the Homehub 5, you will find them in Troubleshooting > Helpdesk on the web GUI.
Standard User FredTheB
(member) Sun 03-Jan-16 21:20:04
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Re: Speed locked at 40mbps!


[re: BatBoy] [link to this post]
 
DSL uptime: 1 days, 19:25:10
6. Data rate: 11782 / 45986
7. Maximum data rate: 11726 / 46434
8. Noise margin: 6.0 / 6.7
9. Line attenuation: 15.0 / 12.7
10. Signal attenuation: 15.0 / 12.9
11. Data sent/received: 1.5 GB / 5.6 GB#

Is that enough?

----------------------------------------------------------------------------------

Fred The B

Connection = BT Infinty 2 | 80mbps
Standard User BatBoy
(sensei) Sun 03-Jan-16 21:29:56
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Re: Speed locked at 40mbps!


[re: FredTheB] [link to this post]
 
That's really low attenuation which should be good for full speed. I see the noise margin is above the target of 6 which indicates DLM has capped your line due to disconnections, in order to raise the noise margin to give your connection more resilience to noise.

Was this an engineer install or a self-install?

Is the modem connected to the master socket?

Do you have any extension wiring?
Standard User FredTheB
(member) Sun 03-Jan-16 21:47:11
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Re: Speed locked at 40mbps!


[re: BatBoy] [link to this post]
 
Well,

we had a Openreach engineer install the router, and he ran all the tests, with the results all positive

Our router is the BT Hub5 so no modem

The router is plugged into the master socket

cheerssmile

----------------------------------------------------------------------------------

Fred The B

Connection = BT Infinty 2 | 80mbps
Standard User BatBoy
(sensei) Sun 03-Jan-16 21:51:54
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Re: Speed locked at 40mbps!


[re: FredTheB] [link to this post]
 
Any phone extensions?

Is that a HH5 type A ?
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