General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User gilesp
(regular) Wed 06-Jan-16 22:15:18
Print Post

Another Infinity poor upload speed thread


[link to this post]
 
So BT have finally managed to install Infinity at my house, after the usual catalogue of errors:

Order Cancelled
Mobile order cancelled yet billed
Wrong go-live date given
Unannounced engineer visit (on the wrong go-live date)

And now I have a half working FTTC service. Download speeds are as expected, upload is pretty poor:

From BTW performance test results:

Download speed achieved during the test was - 37.98 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps

Upload speed achieved during the test was - 0.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps


The TBB speed checker gives similar figures, I notice the upload graph is quite varied (peaks at 2.3Mbps and then wobbles around the 0.5Mbps mark), whereas download is constant and smooth around the 37Mbps mark.

Line and diagnostic stats from the Router are below:

1. Product name: BT Home Hub
2. Serial number: +068543+NQ53520352
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 03:58:42
6. Data rate: 9999 / 39993
7. Maximum data rate: 22847 / 67399
8. Noise margin: 14.1 / 13.9
9. Line attenuation: 14.5 / 12.4
10. Signal attenuation: 14.6 / 12.4
11. Data sent/received: 69.0 MB / 779.9 MB


The fact that the IP profile looks to be 10Mbps upstream, yet delivers less than 1 has got to be a fault -right?
Standard User Zarjaz
(eat-sleep-adslguide) Wed 06-Jan-16 22:26:48
Print Post

Re: Another Infinity poor upload speed thread


[re: gilesp] [link to this post]
 
Are these tests being run on a wired or wireless connection to the router ?

Standard User gilesp
(regular) Wed 06-Jan-16 23:02:38
Print Post

Re: Another Infinity poor upload speed thread


[re: Zarjaz] [link to this post]
 
wired - always wired..


Register (or login) on our website and you will not see this ad.

Standard User BatBoy
(sensei) Wed 06-Jan-16 23:14:34
Print Post

Re: Another Infinity poor upload speed thread


[re: gilesp] [link to this post]
 
Try a factory reset of the Homehub http://bt.custhelp.com/app/answers/detail/a_id/11386...
Standard User gilesp
(regular) Wed 06-Jan-16 23:24:30
Print Post

Re: Another Infinity poor upload speed thread


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Try a factory reset of the Homehub http://bt.custhelp.com/app/answers/detail/a_id/11386...


It's fresh out of the box - the uptime posted is pretty much the life of the hub in the house.

I'll do a reset, but I'd rather wait a bit.
Standard User Fastman2
(committed) Thu 07-Jan-16 18:57:38
Print Post

Re: Another Infinity poor upload speed thread


[re: gilesp] [link to this post]
 
takes about 10 days to settle
Standard User RobertoS
(elder) Thu 07-Jan-16 18:58:18
Print Post

Re: Another Infinity poor upload speed thread


[re: Fastman2] [link to this post]
 
Rubbish.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User BatBoy
(sensei) Thu 07-Jan-16 18:58:35
Print Post

Re: Another Infinity poor upload speed thread


[re: Fastman2] [link to this post]
 
In reply to a post by Fastman2:
takes about 10 days to settle
What does?
Administrator MrSaffron
(staff) Thu 07-Jan-16 19:44:03
Print Post

Re: Another Infinity poor upload speed thread


[re: Fastman2] [link to this post]
 
No it does, there is no 10 day settling period with FTTC. It starts off at the fastest speed the port was configured at too, and then slows down if instability is found, with the first 24 to 48 hours being the time the largest drop is to be expected if the line is unstable.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Thu 07-Jan-16 21:01:06
Print Post

Re: Another Infinity poor upload speed thread


[re: MrSaffron] [link to this post]
 
/me passes Andrew "n't"

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to