As most already know that my road was upgraded to FTTP and half my road including myself have had all the FTTP hardware since end of 2011 along with possibly 12K other lines on our exchange that was down for FTTP around the same time (i.e. phase 05b of the commercial rollout) we know why it was originally delayed, so I won't get into that.
My question is I have been told by BT that they have detected issues with my records that is causing issues with myself getting fibre (i.e. showing up as no fibre yet), which they are looking into, but they give a completion date of 3 weeks for them to resolve that issue.
What are these records that they are referring to, is it their database information which is used on the Where and when page along with the BT Wholesale site etc.
If so, surely that shouldn't take a few weeks to resolve.
I have also been told by BTOR that they update the database on a weekly basis, so why 3 weeks.
Or would they be also looking into other records for the lines on my exchange that was being done around the same time that may also have all the hardware there but also no fibre (i.e. over 12K lines).
Also every BTOR Engineer that I see down our road that I ask about the fibre, also including the BTOR Fibre Engineers that we had down our road throughout July replacing already installed fibre cables, they all say its completed and has been since back in 2011, so could this issue in my records be where the BTOR engineers back in 2011 not signing off the work as completed or maybe issues happened back then to-do with this informaion be what BT are referring to?