I suspect this kind of thing happens all the time.
About 18 months ago BT retention team told me I would be getting fibre at my house within a few months. I later discovered I'm 5.7 km from the nearest FTTC cabinet...
I'm not sure if it was lies or just an ignorant member of the retention team.
Zen Unlimited Fibre Office BQM
Edited by craski (Mon 18-Jan-16 20:13:27)