Hi all, first post here so bare with me if I do something wrong.
Basically my issue is BT are telling me I'm not able to get fibre. If I put my phone number into any of the checkers it tells me its not available even though my parents who live across the road have it, and my neighbour to the left has it. On my side of the street they are terraced houses all built in 1937. I don't know my neighbours phone number but if I put my parents number in the checker it tells me fibre is available. The thing is if I put just my address in the openreach where and when page it tells me fibre is available and taking orders. But when I put my number in its not available. It appears that my house is connected directly the the exchange. Is it possible that this is a mistake on the database, because I find it hard to believe that mine and my neighbours house would be connected differently, even though they're connected to the same telegraph pole outside the front of my house. Any help will be greatly appreciated.
I note that you've posted on the BT community forums too and you were advised to take this up with the respective ISP you wish to take service from, if they want your business it's up to them to contact Openreach/Wholesale to find out why. They should be able to get an answer as to whether it's a records problem or down to line length.
Ultimately, there is a boundary where either one cabinet starts and another ends or where lines go from being EO lines to lines connected to a cab. Sometimes, that's 100s of metres apart, sometimes you might find next door neighbours with one served by a cab and one by EO line.
Indeed it has been known for next door neighbours to be served from different exchanges and I recall at least once I have known a customer have two lines in one property, served from 2 different exchanges. While these scenarios may seem hard to believe, the nature of the Openreach network mean they do occur.
As you mentioned in the post on the other forum, you're on the same cabinet. Your line could be 2-300m longer than that of your parents which may mean that you're too far away to achieve a connection on VDSL (the technology FTTC uses) .