Have you tried the BT checker? http://dslchecker.bt.com/
and use your phone number. Cut and paste the output whilst hiding your number. If that says yes, then fine.
If not, try the address checker to see if there is an anomaly with your number. Just enter te postcode and it will give a list of a address and select yours and a few neighbours to see if any can get FTTC. If it still says NO for you and yes for a neighbour then there might be a database issue.
M H C
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