My friend lives in Whiteley, Hampshire, and this area is notorious for strange broadband issues. For the past few years he has struggled on 1mb ADSL. Checking his address on the BT DSL portal shows FTTC available to the cabinet. We're unable to check with his landline number on the BT DSL portal (https://www.dslchecker.bt.com) as he's with TalkTalk.
He's fed up with TalkTalk for various reasons so put in a new FTTC order (using his current landline number) on the BT website. Initially it accepted the order but over the next few days BT cancelled it. BT apparently say he's not on the Whiteley exchange at all, but is in fact connected to Locks Heath. Why this would matter I'm not sure as the street cabinet is the important bit I'd have thought?
If we try and place an order on Sky.com they say FTTC isn't available at the address.
Can someone help us with this mess please? The postcode is PO15 7DF, the DSL checker results are below
Address EXMOOR CLOSE, WHITELEY, FAREHAM, PO15 7DF on Exchange WHITELEY is served by Cabinet 102
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
High Low High Low
FTTC Range A (Clean) 65.6 46.5 18.5 11.7 -- Available
FTTC Range B (Impacted) 54.3 32.4 17.8 8.4 -- Available
Fixed Rate 1 -- -- Available
Edited by digitalface (Tue 01-Mar-16 18:26:38)