So, recently moved into a new build property and it's FTTP ready, had a BT open reach fiber box already under the stairs, plugged in and on. Power and PON lights are green. Ordered BT Infinity and was told I should be up and running in a few days. Home Hub 5 arrived, plugged into Fiber box and got orange light on HH5, waited until activation day and still orange.
I call BT, they said there was a problem and would have to cancel and reorder. 2nd activation day arrived, failed again - still orange light on HH5.
From here it's been endless phone calls to BT, being passed around like a hot potato with some simply shocking customer service along the way. The wait times on the phone are regularly an hour minimum and I'm often being put through to the wrong dept.
I finally get them to book an engineer to come to property in 2 weeks time (best they could offer) and I see today, without any explanation, this has been cancelled.
I've emailed, phoned, tweeted, live chat, you name it and I don't seem to be getting anywhere. Getting through to them is a nightmare and so time consuming.
What can I do? Any recommendations? Do I really need an engineer or is it something else often caused with new builds? I'm completely lost as to what to do next.