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Standard User Naebad
(newbie) Thu 10-Mar-16 23:54:22
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Address has availability - phone line doesn't!


[link to this post]
 
Hi All,

Just joined as i'm looking for some help and advice from people far more experienced than myself!

Basically we have just had a new fibre cabinet installed in the street - East Kilbride cabinet 64, and i have been checking regularly as to when accepting orders would take place. Yesterday it seemed to go live, but i've now got a curious problem.

If i type my phone number into the infinity checker, it says "Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet." However, if i use my postcode and house number I get the message, "Great news, you can order a fibre service. Please get in touch with your service provider."

I contacted Sky, and at first they told me that all of the ports must be full, but with some persistence i got onto their provisioning team and then order recovery team, basically to be told that as a new customer i could place an order, but there is a 99% chance it would fail as my phone number is saying there is no availability, despite what the address check says! As an existing customer i can't order.

Any idea what i should do next?

Thank you in advance for your help!
Standard User RobertoS
(elder) Fri 11-Mar-16 00:13:09
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Re: Address has availability - phone line doesn't!


[re: Naebad] [link to this post]
 
Which checker are you using? What does this one say for your phone number?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Naebad
(newbie) Fri 11-Mar-16 00:52:08
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Re: Address has availability - phone line doesn't!


[re: RobertoS] [link to this post]
 
Phone number:-

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Address:-

FTTC Range A (Clean) 80 76.3 20 20 -- Available
FTTC Range B (Impacted) 80 62 20 17.8 -- Available
WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

What does this mean?


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Standard User RobertoS
(elder) Fri 11-Mar-16 01:13:20
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Re: Address has availability - phone line doesn't!


[re: Naebad] [link to this post]
 
Hmmm.

Was this a BDUK Project? There seem to be quite a few of those where the database can get in a mess.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Naebad
(newbie) Fri 11-Mar-16 01:23:01
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Re: Address has availability - phone line doesn't!


[re: RobertoS] [link to this post]
 
Yes, it was delivered by Digital Scotland, but brought forward after complaints to BT's chief exec (not by me though!). How can I fix this?
Standard User lee111s
(member) Fri 11-Mar-16 08:49:27
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Re: Address has availability - phone line doesn't!


[re: Naebad] [link to this post]
 
Do both the address and telephone number checkers return results showing the same exchange and cabinet number?
Standard User madpaddler
(newbie) Fri 11-Mar-16 09:11:56
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Re: Address has availability - phone line doesn't!


[re: lee111s] [link to this post]
 
This is the same cabinet that I've raised in the Sky forum - http://forums.thinkbroadband.com/sky/f/4469936-time-...

It's so frustrating after all the work that's been done by residents to get this cabinet installed too.
Standard User Naebad
(newbie) Fri 11-Mar-16 09:31:35
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Re: Address has availability - phone line doesn't!


[re: lee111s] [link to this post]
 
Yes they do!

Just thinking i might terminate my Sky line, pay the difference and get a new BT line with cashback to cover the cost!
Standard User Naebad
(newbie) Fri 11-Mar-16 09:34:25
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Re: Address has availability - phone line doesn't!


[re: madpaddler] [link to this post]
 
I'm taking some comfort in the fact that i'm not alone...
Administrator MrSaffron
(staff) Fri 11-Mar-16 09:38:31
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Re: Address has availability - phone line doesn't!


[re: Naebad] [link to this post]
 
Give it a week from when it went live and if the systems have not updated then email me Andrew@thinkbroadband.com and will chase.

Is the cabinet very close to where you are located too? New cabinets like this are the harder ones to place in the model I run so a streetview link pointing to where it is (even if not in picture would help greatly)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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