Just joined as i'm looking for some help and advice from people far more experienced than myself!
Basically we have just had a new fibre cabinet installed in the street - East Kilbride cabinet 64, and i have been checking regularly as to when accepting orders would take place. Yesterday it seemed to go live, but i've now got a curious problem.
If i type my phone number into the infinity checker, it says "Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet." However, if i use my postcode and house number I get the message, "Great news, you can order a fibre service. Please get in touch with your service provider."
I contacted Sky, and at first they told me that all of the ports must be full, but with some persistence i got onto their provisioning team and then order recovery team, basically to be told that as a new customer i could place an order, but there is a 99% chance it would fail as my phone number is saying there is no availability, despite what the address check says! As an existing customer i can't order.
Any idea what i should do next?
Thank you in advance for your help!