I have an acquaintance just down the road from me who ordered FTTP with BT in July 2015 when it became available. His connection would not be easy, it consists of six poles from the nearest manifold to his house but the first three run through tree branches (small enough to be lop-able from a hoist just time consuming) but the last three share the poles with power cables so cannot be used.
After a lot of hassle and the usual Openreach messing him about a surveyor finally came out and produced a report which amazingly said that the first three poles should be bypassed with new ducting put in for three hundred metres (more than long enough to get past the trees) and then new poles put in to bypass the last two poles which carry the power cables.
The two new poles were put in and then workmen came out to put in the ducting, took one look, said the ducting was impossible to put in and left. Nine months to get that far! Since then BT have cancelled his order and when he looks on the BT Checker it now says his number can only get ADSL with fibre not available.
Neither he or I can understand why the surveyor thought ducting was the only way to go rather than lopping small branches off about 100yds of trees and put in one more pole.
He has put in a complaint to Ofcom which I am sure will do no good. After the complaint was put in BT sent him a bunch of flowers which did not go down well!
I think the surveyor got it very wrong saying that new ducting was the way to go when even I can see that it is virtually impossible due to the topography of the lane but there does not seem to be any appeal procedure.
Anyway, after that rather long post, is there anything else he can do?