On 09/03/2016 at around 8PM the cab was hit by a car resulting in a predictable lack of internet. Thankfully noone was injured, the cabinet and the car were the only victims.
BTOR were on-site within 45 minutes along with police/etc to clean up the incident, and by 11/03/2016 a brand new cab was in place. Over the weekend they worked pretty much all day Sat/Sun until we got some service back on 13/03/2016.
I really was impressed by how quickly they were able to get things running again. Great job by OR.
Unfortunately, ever since then, like clockwork, we've been getting outages three times a day. One long outage overnight, usually starting around 3-4am and finishing anywhere from 7:30-8:30am. An afternoon, from 1-3pm for anything from 15 minutes to 2 hours, and then in the evenings, any time from 7-10pm for 15 minutes to an hour or so.
I understand things were damaged/needing repair/replacement, but I'm wondering why, 2 weeks later, we're still getting the same pattern of disconnects, and engineers attending pretty much every day, at least once. Each disconnect is preceded by an RDI notice to the modem, its not simply being cut off.
The BT faults page just shows a generic 'we're sorry you might be experiencing difficulties getting online' message.
I'm just hoping that someone with access to more info than I have could shed any light on these continued issues we're seeing? My ISP have only been able to give me info enough to say 'BT has put an estimate of.. <date>' - and this has now changed 3 times, simply being put back a week each time.
Throughout this time, my line has been syncing at its usual 79999/20000 and performance has been totally normal. Except for the outages, of course.