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Standard User Arkitech
(regular) Fri 01-Apr-16 09:30:14
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Address says FTTC available.. Phone number doesn't?


[link to this post]
 
Morning chaps,

Just been doing my usual check to see if any progress had been made on enabling the new cab that was recently installed for my street, as we are all EO lines.

Phone number comes back with the usual FTTC not available but out of curiosity I decided to check my address, and that's telling me FTTC is good to go.. Confused! That was the BT checker, so I checked to see if I could upgrade my account on Zen, and that says the same. Phone number comes back as only adsl2, address comes back saying FTTC..

Is this a problem with being on a EO line to begin with? Are the checkers not updated to reflect the fact a new cab was installed to get us FTTC, or is this just a database thing and I need to wait for an update?

If anyone can provide info, I would appreciate it.
Exchange is Campden (wmcam), post code gl556bd

Many thanks!
Standard User ian72
(eat-sleep-adslguide) Fri 01-Apr-16 09:32:32
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Re: Address says FTTC available.. Phone number doesn't?


[re: Arkitech] [link to this post]
 
Probably just a database error. Contact the ISP you want to use and they should be able to get the order through.
Standard User mlmclaren
(knowledge is power) Fri 01-Apr-16 10:25:47
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Re: Address says FTTC available.. Phone number doesn't?


[re: Arkitech] [link to this post]
 
Depends if your line has been switched over to a PCP yet.... does the wholesale checker report a cabinet number for your address or phone number?

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - BQM L1 - BQM L2


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Standard User Arkitech
(regular) Fri 01-Apr-16 10:37:47
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Re: Address says FTTC available.. Phone number doesn't?


[re: mlmclaren] [link to this post]
 
Hi,
The address shows cabinet 6, but phone number justs says connected to exchange. So not really sure which to believe.
Standard User Arkitech
(regular) Fri 01-Apr-16 10:38:41
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Re: Address says FTTC available.. Phone number doesn't?


[re: ian72] [link to this post]
 
Thanks for the reply, I'll try contacting Zen, see what they tell me smile
Standard User mlmclaren
(knowledge is power) Fri 01-Apr-16 10:40:30
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Re: Address says FTTC available.. Phone number doesn't?


[re: Arkitech] [link to this post]
 
As above I would have a try at ordering but chances are you won't be able to upgrade your existing line until records are up to date..... that could take 48 hours... could take 48 weeks...

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - BQM L1 - BQM L2
Standard User Arkitech
(regular) Sat 02-Apr-16 09:01:16
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Re: Address says FTTC available.. Phone number doesn't?


[re: mlmclaren] [link to this post]
 
Well it can't hurt to try right? I'll send an email off to Zen and see what they come back with.

Thanks for the advice guys.
Standard User Arkitech
(regular) Tue 03-May-16 20:10:06
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Re: Address says FTTC available.. Phone number doesn't?


[re: Arkitech] [link to this post]
 
So, an update.. I got sidetracked a bit with following this up, life issues..

So yeah.. Zen contacted BT, who came back with the standard copy paste reply, "You're in a plan to get Superfast fibre but we haven't started work yet" and said there was nothing else they could do.

I am under the Fastershire scheme, and their exchange info page says all work has been completed in my area. I've checked a few numbers for my neighbours, and they can all get FTTC. I've sent off an email to the fastershire guys and am awaiting a reply.

The new cabinet is literally 50ft away from my front door, and all the houses in this row were built at the same time, and were previous EO lines. So if my neighbours were all switched over to the new cab, why wasn't I? Something has gone wrong somewhere.

Can anyone on here give BT a prod, and see what's wrong?
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