Recent 'investigations by Plusnet on sudden dramatic drops in download speeds (only) on my line (they have responded well, incidentally!) have informed me that my connection is 'hot'/'red' and 'BT are trying to cool it' . I could get little other sense out of the 'agent' I was speaking to.
I assume this is ISP-speak for an overloaded system? Is that correct?
Can someone explain in simple words, please:
Does it mean that
a) The exchange has insufficient backhaul
b) My cabinet is inadequately provided with either cards or tie-lines or
c) There are too many 'customers' on my local loop or
ALL THE ABOVE?
What are the prospects for the man with the bucket of water and sponges to sort this out?