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Standard User Skyfibreuser
(newbie) Tue 05-Apr-16 21:55:45
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Sky fibre stats


[link to this post]
 
Just looking at my stats for my connection and was wondering if anyone could tell me if this looks ok?


Broadband Link Downstream Upstream
Connection Speed 27400 kbps 7079 kbps
Line Attenuation 26.4 dB 0.0 dB
Noise Margin 11.5 dB 6.6 dB


I have no idea where my cabinet is but I know when I first got it installed here for the first 12 months I had 34mb and it slowly dropped to what it is now.


Any advice appreciated or does everything look ok?


Many thanks
Standard User Zarjaz
(eat-sleep-adslguide) Tue 05-Apr-16 22:40:47
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Re: Sky fibre stats


[re: Skyfibreuser] [link to this post]
 
Your cabinet, based on your downstream attenuation is a fair way away from your house.

The SNR shows that there is still more speed to be squeezed out of the service.

Standard User mlmclaren
(knowledge is power) Tue 05-Apr-16 22:46:47
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Re: Sky fibre stats


[re: Skyfibreuser] [link to this post]
 
try rebooting your sky hub and then share your stats again, your noise margin is nearly double what it should, once you reset it should reduce to 6.4 and you should gain some speed

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - BQM L1 - BQM L2


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Standard User Skyfibreuser
(newbie) Tue 05-Apr-16 22:55:56
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Re: Sky fibre stats


[re: mlmclaren] [link to this post]
 
Broadband Link Downstream Upstream
Connection Speed 27400 kbps 7089 kbps
Line Attenuation 26.4 dB 0.0 dB
Noise Margin 11.8 dB 6.6 dB

After a restart
Standard User lee111s
(committed) Tue 05-Apr-16 23:05:37
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Re: Sky fibre stats


[re: Skyfibreuser] [link to this post]
 
Your line is banded at 27.4meg. Have you had a dropping connection problem recently?

By rebooting the router you've just started the DLM timer again so it's likely be a few weeks yet before your connection speed increases.

Edited by lee111s (Tue 05-Apr-16 23:07:04)

Standard User Skyfibreuser
(newbie) Tue 05-Apr-16 23:09:25
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Re: Sky fibre stats


[re: lee111s] [link to this post]
 
Yes. The internet would drop out randomly and I would have to restart the Openreach Modem and Sky Hub to get it back on. I spoke to Sky who sent out the black hub which eliminates the Openreach modem.
Standard User lee111s
(committed) Tue 05-Apr-16 23:15:45
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Re: Sky fibre stats


[re: Skyfibreuser] [link to this post]
 
You need to leave it connected without any disruptions or disconnections.

As I've said though it could take weeks due to how DLM operates after a banding is applied. When the banding is released you should get about an extra 8-10meg with the associated noise margin reduction.
Standard User Skyfibreuser
(newbie) Tue 05-Apr-16 23:18:49
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Re: Sky fibre stats


[re: lee111s] [link to this post]
 
Well I was only restarting it before as the connection had dropped and this was the only way to sort it.

Can Sky do anything regards to DLM or is it automatic?

Could they manually reset it themselves so it gives me the best speed?

Btw thanks to all that have replied and helped me out.
Administrator MrSaffron
(staff) Tue 05-Apr-16 23:19:36
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Re: Sky fibre stats


[re: Skyfibreuser] [link to this post]
 
No manual resets, so a case of wait it out

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Skyfibreuser
(newbie) Tue 05-Apr-16 23:22:42
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Re: Sky fibre stats


[re: MrSaffron] [link to this post]
 
Fair enough.

Is there anyway to find out where my cabinet is? I know of the BT checker but that just gives me the cab number and not the location or distance.
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