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Standard User smsmasters
(committed) Sat 09-Apr-16 12:27:26
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Switch from FTTC to another FTTC provider


[link to this post]
 
Is it correct that switching from FTTC to another FTTC provider no longer requires a MAC code?

Can I keep my existing phone line rental with BT and just switch broadband providers?

Standard User lee111s
(committed) Sat 09-Apr-16 12:54:00
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
That's right however, be aware that when you change FTTC provider, you're allocated a new port in the cabinet and your current port is then made available.

If you're on a busy cabinet that is close to capacity, it's possible for the switch to go through and there not be a spare port available. I've seen it happen a few times before.
Administrator MrSaffron
(staff) Sat 09-Apr-16 13:06:30
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
You can leave the phone side with BT, if your chosen new broadband provider is happy for you to do that

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User smsmasters
(committed) Sat 09-Apr-16 13:23:44
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Re: Switch from FTTC to another FTTC provider


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
You can leave the phone side with BT, if your chosen new broadband provider is happy for you to do that


I'm thinking about moving my phone line away from BT but already paid line rental saver 1 year in advance.

I could move any time but I wouldn't get a refund on the remaining months left for the line rental saver.

Can you advise the best course of action to take?

Standard User smsmasters
(committed) Sat 09-Apr-16 13:25:43
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Re: Switch from FTTC to another FTTC provider


[re: lee111s] [link to this post]
 
In reply to a post by lee111s:
That's right however, be aware that when you change FTTC provider, you're allocated a new port in the cabinet and your current port is then made available.

If you're on a busy cabinet that is close to capacity, it's possible for the switch to go through and there not be a spare port available. I've seen it happen a few times before.


So essentially, switching from FTTC to another provider entails a physical port swap in the same FTTC cabinet. Is there a chance the same port will be used?

My reasons for wanting to switch FTTC provider is for a DLM reset (see my phone line fault here) and cheaper prices elsewhere.

Edited by smsmasters (Sat 09-Apr-16 13:26:20)

Standard User lee111s
(committed) Sat 09-Apr-16 14:18:09
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
That's right, a new port is used.

I don't think the same port could be used, if it's a busy cabinet, it would likely get taken with an order quickly after it becomes available.
Standard User RobertoS
(elder) Sat 09-Apr-16 16:12:06
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Re: Switch from FTTC to another FTTC provider


[re: lee111s] [link to this post]
 
I think that may only happen when a cease and provide order is place, such as when moving either way between BT Wholesale and "LLU" provision. AIUI a move on BT Wholesale is done in software just as on ADSLx.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
Standard User uno
(knowledge is power) Sat 09-Apr-16 16:14:02
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Re: Switch from FTTC to another FTTC provider


[re: lee111s] [link to this post]
 
As a migration, this does not usually happen.

FTTC to FTTC migrations that remain on the same wholesale network do not involve a port change and like with ADSL, happen during the early hours of the morning with no engineer evolvement.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User smsmasters
(committed) Sat 09-Apr-16 18:40:21
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Re: Switch from FTTC to another FTTC provider


[re: uno] [link to this post]
 
In reply to a post by uno:
As a migration, this does not usually happen.

FTTC to FTTC migrations that remain on the same wholesale network do not involve a port change and like with ADSL, happen during the early hours of the morning with no engineer evolvement.

Matt


So if one switches from BT Infinity to Plusnet FTTC there is no port change? Will DLM be reset?

Edited by smsmasters (Sat 09-Apr-16 18:41:53)

Standard User RobertoS
(elder) Sat 09-Apr-16 21:30:17
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
In reply to a post by smsmasters:
So if one switches from BT Infinity to Plusnet FTTC there is no port change? Will DLM be reset?
I don't think so.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
Standard User uno
(knowledge is power) Sat 09-Apr-16 21:55:09
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
A reset isn't expected for such a migration.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User mlmclaren
(knowledge is power) Sun 10-Apr-16 00:04:10
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
In reply to a post by smsmasters:
So if one switches from BT Infinity to Plusnet FTTC there is no port change? Will DLM be reset?


When I switched from Plusnet to Zen my line was reset and I moved from Bt Wholesale network to Zen's own LLU yet no port meddling was done (despite an issue of premature cut off)

BTInfinity - 66000/21000kbps Formerly 116000/31000 - Quality Monitor - Quality Monitor 2
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Standard User tommy45
(knowledge is power) Sun 10-Apr-16 04:34:08
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
In reply to a post by smsmasters:
Is it correct that switching from FTTC to another FTTC provider no longer requires a MAC code?

Can I keep my existing phone line rental with BT and just switch broadband providers?
Yes you can keep on paying BT for line rental & calls, though there are cheaper options out there, BT is probably the most expensive for line rental & calls

Migrations are all GPL now so the gaining provider does all the work, no requesting mac codes anymore

Also as said migrations do not normally require engineering work at the FTTC cab (port swap) and only if you are also changing between openreach product 80/20 to 40/10 or vice versa or other openreach product this would reset DLM to the wide open profile, ??
Not sure what influence swapping between the 3 dlm stability profiles would have on the connection apart from the difference in error rate thresholds that DLM uses to make positive or negative changes , as in it also triggering a DLM reset

Edited by tommy45 (Sun 10-Apr-16 04:45:18)

Standard User ukhardy07
(knowledge is power) Sun 10-Apr-16 10:58:22
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
Regarding DLM resetting, you are best to just wait it out. With time it should go back to normal, unless there is a line issue in which case it will not. By the time you move ISP etc DLM should have corrected itself.
Standard User adslmax
(knowledge is power) Sun 10-Apr-16 15:13:56
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Re: Switch from FTTC to another FTTC provider


[re: ukhardy07] [link to this post]
 
DLM will never reset not in any FTTC to FTTC migration. The only way to have DLM reset is switching from FTTC to ADSL2+ then switch back to FTTC. (make sure ADSL2+ is a one month contract but you might be charged for FTTC to ADSL2+ then again from ADSL2+ to FTTC.

I think it not worth it in my view if switching from FTTC to FTTC just for DLM reset (it's not gonna to happen)

FTTP & FTTPoD both doesn't have any DLM in place!

Edited by adslmax (Sun 10-Apr-16 15:16:17)

Standard User tommy45
(knowledge is power) Sun 10-Apr-16 15:50:32
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Re: Switch from FTTC to another FTTC provider


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
DLM will never reset not in any FTTC to FTTC migration. The only way to have DLM reset is switching from FTTC to ADSL2+ then switch back to FTTC. (make sure ADSL2+ is a one month contract but you might be charged for FTTC to ADSL2+ then again from ADSL2+ to FTTC.

I think it not worth it in my view if switching from FTTC to FTTC just for DLM reset (it's not gonna to happen)

FTTP & FTTPoD both doesn't have any DLM in place!
Max you are incorrect with that statement

If you change from one openreach FTTC product to another FTTC or product DLM is reset , OR products are the different speed ie 80/20 40/10 55/10 and 40/2 products they are they OR products (the legacy 40/20 product plusnet sold is the OR 80/20 product) So if you have a 80/20 service now, but decided to migrate to another provider , but did not want to keep that 80/20 and wanted 40/10 the new provider would provision the 40/10 and your connection would loose sync and retrain at the new data rates, as a result of this change in OR product DLM would be reset

Just as if you regraded from sat 40/10 to the 80/20 service with your existing ISP

As for true fibre connections they don't have dim because it isn't needed

Edited by tommy45 (Sun 10-Apr-16 15:52:02)

Standard User adslmax
(knowledge is power) Sun 10-Apr-16 16:03:16
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Re: Switch from FTTC to another FTTC provider


[re: tommy45] [link to this post]
 
That's not true. Plusnet staff say if you do downgrade from 80/20 to 40/2 u will not seeing any DLM reset (for my parents line as they are fed up with getting 42Meg from 80/20) and Plusnet will not reset their DLM.
Standard User tommy45
(knowledge is power) Sun 10-Apr-16 17:13:45
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Re: Switch from FTTC to another FTTC provider


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
That's not true. Plusnet staff say if you do downgrade from 80/20 to 40/2 u will not seeing any DLM reset (for my parents line as they are fed up with getting 42Meg from 80/20) and Plusnet will not reset their DLM.
Plusnet Wont get any say in DLM being reset as once the service downgraded it automatically initiates a DLM reset or restarts it on the wide open profile plusnet have Zero control over that and obviously don't know what happens when an end user is migrated from one openreach product to a different one and they cannot request a DLM reset on FTTC services because the option does not exist for isp's
Standard User epyon
(experienced) Sun 10-Apr-16 18:23:17
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
I'm away for my switch on the 21st from TTB to BT

I didn't need any mac code.

Talktalk Business - 80/20

TTB speedtest
Standard User RobertoS
(elder) Sun 10-Apr-16 18:40:23
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Re: Switch from FTTC to another FTTC provider


[re: epyon] [link to this post]
 
MACs don't even exist now.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
Standard User epyon
(experienced) Sun 10-Apr-16 21:38:55
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Re: Switch from FTTC to another FTTC provider


[re: RobertoS] [link to this post]
 
Ohh yeah? well thats even better.

BT Infinity 2 - 80/20
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BT Mobile 4G Speedtest
Standard User Chrysalis
(legend) Sun 10-Apr-16 22:51:38
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Re: Switch from FTTC to another FTTC provider


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
That's not true. Plusnet staff say if you do downgrade from 80/20 to 40/2 u will not seeing any DLM reset (for my parents line as they are fed up with getting 42Meg from 80/20) and Plusnet will not reset their DLM.


put simply max, they wrong.

Either the staff are misinformed or they trying to deter people from doing that, as regrade's may have plusnet losing out financially.

Sky Fibre Pro BQM - IPv4
Standard User adslmax
(knowledge is power) Sun 10-Apr-16 23:05:19
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Re: Switch from FTTC to another FTTC provider


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
MACs don't even exist now.


Even much better. I used to called loads of isp's in the past probably hundred times of migration away using MACs
Standard User adslmax
(knowledge is power) Sun 10-Apr-16 23:07:04
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Re: Switch from FTTC to another FTTC provider


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
put simply max, they wrong.

Either the staff are misinformed or they trying to deter people from doing that, as regrade's may have plusnet losing out financially.


I think you are correct there. I will tell my parents to downgrade to 40/2 from 80/20 because they never getting get over 42Meg in speed (using ethernet cable)
Standard User smsmasters
(committed) Sun 10-Apr-16 23:29:37
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Re: Switch from FTTC to another FTTC provider


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by Chrysalis:
put simply max, they wrong.

Either the staff are misinformed or they trying to deter people from doing that, as regrade's may have plusnet losing out financially.


I think you are correct there. I will tell my parents to downgrade to 40/2 from 80/20 because they never getting get over 42Meg in speed (using ethernet cable)


I would downgrade but my CP wants to put me on another 12 month contract.

Standard User hoopla
(member) Tue 12-Apr-16 16:53:56
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Re: Switch from FTTC to another FTTC provider


[re: smsmasters] [link to this post]
 
My experience of doing just this does not seem to tally with what other people say here.

The changeover was a couple of years ago or so. The modem didn't lose synch when the changeover happened.

Even before I put in the new username and password into the router, the graph of the connection showed a marked improvement in latency, slight improvement is speed and significant improvement in packet loss. The yellow spike in the graph went away.

There was no loss of connectivity, apart from when the router restarted after I put the new login in. And that was several hours after the transfer had gone through.

I can't see how the line could have been switched to a different port without any loss of connectivity, so I assume it stayed on the same port.
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