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Standard User Tonyinpoole
(newbie) Wed 04-May-16 19:21:07
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How to get OpenReach to check line record is correct?


[link to this post]
 
I live in a block of 102 flats. On checking my phone number in the OR checker it tells me that my line is an exchange only one. If I use the postcode checker for the block (BH15 1EG) every flat over a range of floors I have checked is shown as connected to cabinet 3 and accepting orders, so it seems very odd that my line is flagged as EO.

I know the number I was allocated 5 years ago was used previously somewhere else in Poole. Is it possible that the database was never updated when I was allocated the number. How do I get BT to check if the database is correct or not.

Thanks

Tony
Standard User Zarjaz
(eat-sleep-adslguide) Wed 04-May-16 19:29:58
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Re: How to get OpenReach to check line record is correct?


[re: Tonyinpoole] [link to this post]
 
The postcode checker is far more hit and miss .... do any of your neighbours have an FTTC service already ?

Standard User kasg
(knowledge is power) Wed 04-May-16 19:58:52
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Re: How to get OpenReach to check line record is correct?


[re: Tonyinpoole] [link to this post]
 
Have you tried checking your specific address, rather than the postcode? Go to the address checker, enter your postcode and select your address from the list.

Kevin

plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST


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Standard User Tonyinpoole
(newbie) Wed 04-May-16 20:06:25
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Re: How to get OpenReach to check line record is correct?


[re: kasg] [link to this post]
 
Yes have checked for my specific flat and the checker gives the same result as the phone number - Technology: Pending - EO Line
Standard User ggremlin
(experienced) Wed 04-May-16 20:15:21
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Re: How to get OpenReach to check line record is correct?


[re: Tonyinpoole] [link to this post]
 
was yours a 'show' flat or 'office', if so it may have been connected before a cab was put in.
Standard User kasg
(knowledge is power) Wed 04-May-16 21:26:32
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Re: How to get OpenReach to check line record is correct?


[re: Tonyinpoole] [link to this post]
 
In reply to a post by Tonyinpoole:
Yes have checked for my specific flat and the checker gives the same result as the phone numbe

That suggests it's nothing to do with your having had that number elsewhere.

Kevin

plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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