I decided to consolidate my phone and Fibre Broadband. However, the Co-op as a new Provider, advised I needed to downgrade my existing Zen Internet fibre to ADSL prior to the Co Op installing their FBB service. When I asked Zen, they queried the need to reduce my service to ADSL to allow a new Provider to reinstall FBB. The subsequent explanation offered by Co Op was that their operating system is different. Thus it might reduce its performance if i ignored their advice. However, this might mean i would pay twice for an engineer to visit - once from Zen to downgrade and once from the Co-op to upgrade!!
As you can tell I have no IT expertise; I just want a straight forward consumer choice. Can someone explain why it would be necessary to reduce the service to ADSL to enable a new supplier to install their service? I have suspended my Order until I can get some clarification. Thank you for any advice.