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Standard User schander
(regular) Tue 10-May-16 11:47:19
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OpenReach are Special


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Not in a good way.

Residents connected to Bedford (SMBF) 49T, ~100 people, have consistently been left in the dark and frustrated. This is due to the complete inadequacy of OpenReach/BT to provide, sensible, information regarding the upgrade to superfast/fibre

A little history:
Circa 2010 Exchange was enabled for fibre - dates for FTTC constantly moved back since
March 2013 - FTTC cabinet erected
August 2014 - Informed by OpenReach that the FTTC cabinet construction was a mistake
March 2015 - Batteries changed in the FTTC cabinet
August 2015 - coeff 96 fibre installed in cable chamber at 49T
August 2015 - cabinet 44T enabled for FTTP, under BDUK even though 70% connected to cabinet can get VM. Installation to houses connected to 44T happening from 49T!!
January 2016 - OpenReach 'When can i get fibre' updated to show 'In Scope'
January 2016 - 40 residents sign up to 'No one left behind'
April 2016 - OpenReach cannot provide any update on 'No one left behind'
May 2015 - OpenReach 'When can i get fibre' updated to 'Connect'.
Just been told that this last update is 'erroneous'!!!

Can anyone here get information as to what is actually happening? Or let me know who/how I can obtain the information?

Thanks
Satpal
Standard User Pgre
(experienced) Tue 10-May-16 18:59:48
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Re: OpenReach are Special


[re: schander] [link to this post]
 
Where abouts in Bedford is the PCP.
Also who told you the last update was erroneous by the way ?

Regards PGre
Standard User schander
(regular) Tue 10-May-16 21:58:32
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Re: OpenReach are Special


[re: Pgre] [link to this post]
 
In reply to a post by Pgre:
Where abouts in Bedford is the PCP.

It's on the Abbey Fields estate in Elstow.
This is the PCP: https://goo.gl/maps/wcgM6mVta6A2
It's an old TPON cabinet, however the connnections are all in the cable chamber to the left on the pavement. Which also houses the aggregation node, coeff 96 I saw them install it.
This is the location of the FTTC cabinet: https://goo.gl/maps/Kxb7ScZRV752 you can't actually see it the picture is too old.
As use can see this is located diagonally opposite the old pcp.
This view https://goo.gl/maps/4r2CprigN7C2 shows the new and old cabinet along with the bigger cable chamber.
In reply to a post by Pgre:
Also who told you the last update was erroneous by the way ?

We were told by Bedford council's BDUK contact.

Thanks
Satpal


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Standard User NICK_ADSL_UK
(fountain of knowledge) Wed 11-May-16 20:01:04
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Re: OpenReach are Special


[re: schander] [link to this post]
 
In reply to a post by schander:
Not in a good way.

Residents connected to Bedford (SMBF) 49T, ~100 people, have consistently been left in the dark and frustrated. This is due to the complete inadequacy of OpenReach/BT to provide, sensible, information regarding the upgrade to superfast/fibre

A little history:
Circa 2010 Exchange was enabled for fibre - dates for FTTC constantly moved back since
March 2013 - FTTC cabinet erected
August 2014 - Informed by OpenReach that the FTTC cabinet construction was a mistake
March 2015 - Batteries changed in the FTTC cabinet
August 2015 - coeff 96 fibre installed in cable chamber at 49T
August 2015 - cabinet 44T enabled for FTTP, under BDUK even though 70% connected to cabinet can get VM. Installation to houses connected to 44T happening from 49T!!
January 2016 - OpenReach 'When can i get fibre' updated to show 'In Scope'
January 2016 - 40 residents sign up to 'No one left behind'
April 2016 - OpenReach cannot provide any update on 'No one left behind'
May 2015 - OpenReach 'When can i get fibre' updated to 'Connect'.
Just been told that this last update is 'erroneous'!!!

Can anyone here get information as to what is actually happening? Or let me know who/how I can obtain the information?

Thanks
Satpal

Our estate in crawley was the same with BT continuously putting the date back from 2010 and always saying that next month would be the date it would go live

Well 6 years on, we do now have fibre and at the full speed despite their website saying we would only get a speed of 15 mbps

The reality is BT wouldn't have a clue' there business is all PR based and if it were not for their past history of providing the phone infrastructure and the vast profits they make by not only the public but also isp's being tied up in to this web of madness they would have gone bust years ago

We just have thank god that they are not part of any other types of business where life could be at risk although Iím sure other members of this forum would say Iím wrong on that and that there business model runs deep

Hope you get things sorted this year

as for contacting anyone at BT and iv'e spoken to them all over the years at the top level i would say don't waste your time as you will get nowhere

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Standard User Ribble
(fountain of knowledge) Thu 12-May-16 09:26:14
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Re: OpenReach are Special


[re: schander] [link to this post]
 
Basically it was put on hold soon after the cab was stood . this cab and a number of others have been taken off hold, but as it appears to have been a bulk decision I wouldn't expect any movement any time soon.
Standard User schander
(regular) Thu 12-May-16 10:33:42
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Re: OpenReach are Special


[re: Ribble] [link to this post]
 
Thanks for the update. Just out of interest where did you get the information from?
Also does this mean that the OpenReach website is infact wrong.
In reply to a post by Ribble:
Basically it was put on hold soon after the cab was stood . this cab and a number of others have been taken off hold, but as it appears to have been a bulk decision I wouldn't expect any movement any time soon.


Would you happen to know if the "No one left behind" is still a viable option?

Thanks
Satpal
Standard User Ribble
(fountain of knowledge) Thu 12-May-16 11:00:39
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Re: OpenReach are Special


[re: schander] [link to this post]
 
Don't know what that is
Standard User schander
(regular) Thu 12-May-16 11:07:17
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Re: OpenReach are Special


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
Don't know what that is

It's where Openreach give an estimate as to how much it would cost residents to roll out superfast. About 40 houses signed up to this.Actually it might have been called 'Never say no', I think it''s now called:
https://www.homeandwork.openreach.co.uk/OurNetwork/C...

Thanks
Satpal
Standard User Ribble
(fountain of knowledge) Thu 12-May-16 11:14:27
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Re: OpenReach are Special


[re: schander] [link to this post]
 
Could pursue it in case they decide to cancel it
Standard User schander
(regular) Thu 12-May-16 11:24:46
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Re: OpenReach are Special


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
Could pursue it in case they decide to cancel it

We are pursuing this - however last i heard was they couldn't give us an answer due to commercial reasons!!!!

I simply don't understand how OpenReach could cancel?? This would be unbelievable!!
Given that they are supplying houses connected to SMBF 44T (70% of which can access VM) with FTTP from the cable chamber infront of 49T and that the fibre optic goes in ducting that is infront of about 30% of the houses connected to 49T. So they would be only supplying people over 200m from the aggregation node (49T) and not less than 200m. I know that the fibre optic cables they have could be used to supply ~3000 houses

I simply cannot believe that an organisation such as this functions in such a incompetent way. I have never seen/heard of a company that is like this.

Very Vexed
Satpal
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