(Edit - Is the BT Wholesale checker showing FTTC as available to you yet? Please can you copy and paste what it says for your number, including the line above the table but removing your number.)
Something has gone wrong with the order. The jumpering is done inside the PCP, and all the cabling and connections between the two cabinets installed before the FTTC cabinet goes live. (Subject of course to not all being used and more needing adding. Which can mean adding line cards to the FTTC cabinet and any resultant work).
At the time the ISP's order for FTTC for you is placed, a port in the FTTC cabinet should be allocated and recorded on the order. The connectors in the PCP for that port are labelled.
As you say no port has been allocated, you just waiting at this stage doesn't seem to be an option. Plusnet need to know and to find out why.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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Edited by RobertoS (Wed 18-May-16 13:42:19)