A couple of weeks ago i asked BT to re-contract my BT Inifinity contract so i could receive a discount for another 12months.
After the order went through i noticed my speed had reduced. After checking my line stats i realized I had been moved to an ADSL product.
Upon investigation, BT have found that although my account is showing i have Infinity, my line has been mistakenly moved to ADSL
The really frustrating thing is now my cabinet is at capacity and i cant be moved back!!
I've gone from 66Mbps to 2.5Mbps.
I'm now in a queue waiting to move back. BT can't tell me how long this is going to take. I've had a look at the wholesale checker and it just says 'This PCP has a waiters list for FTTC services.' Is there anyway to get more information? Looks like someones order went through as soon as my line was moved off