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Standard User johnlowe
(newbie) Sun 12-Jun-16 18:13:58
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Crazy FTTC figures


[link to this post]
 
Had FTTC for a couple of years. Last few weeks I have seen the speeds drop from a pretty rock solid 34mbps down and 5mbps up to about 21mbps down and 230kbps up!

See my last 3 days stats....

11/06/2016 10.06

5. DSL uptime: 0 days, 03:44:55
6. Data rate: 5121 / 22400
7. Maximum data rate: 5054 / 35024
8. Noise margin: 6.0 / 8.6
9. Line attenuation: 24.7 / 26.2
10. Signal attenuation: 24.6 / 23.6
11. Data sent/received: 79.2 MB / 1.4 GB

12/06/16 08.35
Actual 21.88/550 Down/up

5. DSL uptime: 0 days, 02:13:07
6. Data rate: 550 / 22400
7. Maximum data rate: 555 / 34635
8. Noise margin: 10.0 / 8.9
9. Line attenuation: 52.3 / 26.5
10. Signal attenuation: 52.3 / 23.9
11. Data sent/received: 134.3 MB / 1.8 GB


12/06/16 18.01pm

5. DSL uptime: 0 days, 08:13:12
6. Data rate: 231 / 22400
7. Maximum data rate: 236 / 33610
8. Noise margin: 21.0 / 8.2
9. Line attenuation: 5.6 / 26.7
10. Signal attenuation: 5.6 / 25.4
11. Data sent/received: 227.5 MB / 1.9 GB

Spoke to BT last week and they said I need a new Home Hub, and they will send me one. Can it be the Hub or is it likely to be someting else?

Many thanks for help/advice.

John
Standard User lee111s
(committed) Sun 12-Jun-16 19:20:27
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Re: Crazy FTTC figures


[re: johnlowe] [link to this post]
 
Are you connected to an extension or the master socket?

Can you locate the master socket, remove the faceplate and connect to the test socket using a filter? If so, repost the connection stats from the test socket?

Have you tried a quiet line test?
Standard User BatBoy
(sensei) Sun 12-Jun-16 19:25:48
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Re: Crazy FTTC figures


[re: johnlowe] [link to this post]
 
The down sync has remained at 22400 on all of those stats. The up sync is a problem and the up attenuation has also varied enormously.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)


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Standard User RobertoS
(elder) Sun 12-Jun-16 20:45:43
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Re: Crazy FTTC figures


[re: BatBoy] [link to this post]
 
Look at the attenuation figures. Insane. Also the noise margin ones are all over the place.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User BatBoy
(sensei) Sun 12-Jun-16 20:56:42
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Re: Crazy FTTC figures


[re: RobertoS] [link to this post]
 
Yes, it could be the Home Hub - I'd try a factory reset.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)

Edited by BatBoy (Sun 12-Jun-16 20:57:02)

Standard User johnlowe
(newbie) Sun 12-Jun-16 22:06:00
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Re: Crazy FTTC figures


[re: lee111s] [link to this post]
 
Am plugged into master socket.

I will try plugging into test socket using a filter. Will repost tomorrow.

Tried Quiet L:ine for 5 minutes. Noise on two occasions lasting about 15 seconds each.

How do I perform a factory reset and will it reconnect easily afterwards?

Many thanks.

John
Standard User lee111s
(committed) Sun 12-Jun-16 22:15:59
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Re: Crazy FTTC figures


[re: johnlowe] [link to this post]
 
If you have noise on the line you need to raise a fault to 151. However, please do the quiet line test again from the test socket to rule out your internal wiring/faceplate.
Standard User BatBoy
(sensei) Sun 12-Jun-16 23:37:39
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Re: Crazy FTTC figures


[re: johnlowe] [link to this post]
 
A factory reset is done with a pin in the little hole in the back of the HH5 for 20 seconds until the lights change colour. If you've made any config changes you can back them up before the reset and restore them afterwards. It should just reconnect.

http://bt.custhelp.com/app/answers/detail/a_id/11386...

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User johnlowe
(newbie) Mon 13-Jun-16 08:22:36
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Re: Crazy FTTC figures


[re: lee111s] [link to this post]
 
Plugged into test socket this morning. These are the figures...........

5. DSL uptime: 0 days, 00:06:13
6. Data rate: 3614 / 19997
7. Maximum data rate: 3656 / 35353
8. Noise margin: 11.0 / 9.3
9. Line attenuation: 24.7 / 26.1
10. Signal attenuation: 24.7 / 23.5

Actual rate is showing....Line state: Connected

Connection time: 0 days, 00:11:14
Downstream: 19.53 Mbps
Upstream: 3.529 Mbps

Shall I try a reset of the HH, contact BT again?

Any advice gratefully received.

John
Standard User johnlowe
(newbie) Mon 13-Jun-16 08:25:29
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Re: Crazy FTTC figures


[re: johnlowe] [link to this post]
 
Should have said to last post Quiet Line test seemed very quiet.

John
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