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Standard User gromit69
(committed) Wed 15-Jun-16 18:44:41
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'Capacity for fiber full at the exchange'


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I'm just about to move house and have put in a move request with my ISP (Plusnet) to get me onto shiny new fiber. I'm currently on an EO line, so I've been looking forward to the dizzying heights of 80/20(ish)
However, Plusnet have just got back to me to tell me that the order has been cancelled as the "capacity for fiber is currently full at the exchange'. Does anyone know what this actually means, and more importantly, is there anything I can do about it?
Is the FTTC cab full? Or is the local exchange full? I believe the fiber terminates at a different exchange, but surely it's capacity at the cabinet that's important?
I'm moving into a new build, so the line isn't currently live.
Exchange is SLRY and the cabinet is number 24.
Standard User lee111s
(committed) Wed 15-Jun-16 18:50:34
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
It'll be the cab not the exchange.

Can you use the address check here http://www.dslchecker.bt.com and post the results?

Can you also check the postcode on the Openreach when and where site and let us know the status of the cabinet and any information displayed about it on the Openreach site.

It must be a brand new cabinet is it? It doesn't show up on codelook.

Edited by lee111s (Wed 15-Jun-16 18:52:59)

Standard User Ribble
(fountain of knowledge) Wed 15-Jun-16 18:51:36
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
The cabinet I expect.
what is the result from https://www.dslchecker.bt.com


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Standard User gromit69
(committed) Wed 15-Jun-16 19:15:18
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Re: 'Capacity for fiber full at the exchange'


[re: lee111s] [link to this post]
 
That's what I thought. The cabinet has been around a while, but it's not there on codelook (the one place I forget to look). The house is one of the last on a multi phase development, so the cab could actually be full.
The OR site says accepting orders and doesn't mention anything about capacity.
The BT checker has the following (sorry for the dump!):
Address xx SHEPHERD WAY, BARNSLEY, S71 4FX on Exchange ROYSTON is served by Cabinet 24
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

High Low High Low
VDSL Range A (Clean) 80 70.8 20 20 -- Available --
VDSL Range B (Impacted) 76.8 45 20 11.5 -- Available --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


WBC ADSL 2+ Up to 16 -- 8 to 19.5 Available --
WBC ADSL 2+ Annex M Up to 16 Up to 1.5 8 to 19.5 Available --
ADSL Max Up to 7.5 -- 7 to 8 Available --
WBC Fixed Rate 2 -- -- Available --
Fixed Rate 2 -- -- Available --
Other Offerings




Availability Date


VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

The DP is external to the end user premises.

Thank you for your interest.
Standard User lee111s
(committed) Wed 15-Jun-16 20:01:00
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
You'll need to take it up with Plusnet I think.

All roads point to there not being an issue with capacity.

If Plusnet can't get an order in for whatever reason, I'd look elsewhere.
Standard User gromit69
(committed) Wed 15-Jun-16 20:23:13
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Re: 'Capacity for fiber full at the exchange'


[re: lee111s] [link to this post]
 
They've asked me to call them, but I thought I'd check on here first to see what the situation is.
There's obviously an issue somewhere, but the cab looks fine and I can't believe the local exchange has run out of phone lines (especially when the cabling has already been run to the house).
Is it possible to sign up to a new supplier during a house move?!
Standard User RobertoS
(elder) Wed 15-Jun-16 20:33:45
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
In reply to a post by gromit69:
cabling has already been run to the house).
Is it possible to sign up to a new supplier during a house move?!
Only by completely terminating your existing service. You can't migrate your broadband to a new supplier at a different address.

If you do terminate it does mean you could look at all the current deals, and also TopCashBack and Quidco. You might make a killing.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User gromit69
(committed) Wed 15-Jun-16 22:14:41
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Re: 'Capacity for fiber full at the exchange'


[re: RobertoS] [link to this post]
 
Hmmmm.... I assume I'd lose my phone number?
Standard User gromit69
(committed) Thu 16-Jun-16 12:46:55
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
Quick update:
Spoke to Plusnet who say it's a cab capacity issue, so I could get a normal line with ADSL2.
However, I've just spoken to the folks at Pulse8 - apparently the Royal Mail post code checker is also used to order fibre. The address exists with BT, but not with the Royal Mail yet. Seems a bit crazy, but crazy enough for BT!
Standard User Ribble
(fountain of knowledge) Thu 16-Jun-16 12:50:31
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Re: 'Capacity for fiber full at the exchange'


[re: gromit69] [link to this post]
 
There are no capacity problems at this cabinet
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