Some help needed with the below situation please!
We recently purchased a house in a new development in Maidenhead. Within this development the majority of properties are fitted with a super fast fibre broadband service as standard (FTTP).
It appears our property (which we bought second hand) was one of the first properties built on the site (now 2.5 years old) and at the time of build, Openreach and the developer didn't get timings right and therefore missed out installing the FTTP service the row of properties on our road.
The current situation has left us with a very slow internet connection (around 6meg) which is not fast enough to allow us to work from home, due to the nature of the work we do.
We've now been in discussion with BT's executive complaint team and The developer for over three months with no resolution. It's been verified to me by an Openreach engineer on site that the fibre cabling is right outside our property and just needs to be pulled up to the house through existing conduit, which is a very quick job. The database can then be updated and BT place an order for fibre. Speaking with BT, they have no way to initial this process with Openreach and on the other hand The developer are saying it has to be initiated by BT.
It's a very frustrating situation given our neighbours opposite and surrounding us are connected up to the fibre service (300meg speed) and we have no current hope of getting it.
The industry regulator can't help us, so any advice on how to proceed with solving this would be greatly appreciated
Edited by ollieports (Sun 17-Jul-16 20:40:17)