I've hit a bit of a deadlock in my quest to get a better ISP. I am currently with "See The Light" and suffer terrible speeds and latency at peak hours or under heavy usage. Other residents suffer similarly issues at peak hours, generally 10 minutes after STL's support closes (8pm).
I bought a new build Bovis house last year in North Bristol (Charlton Hayes), BS34 5FN and was told on purchase that "See The Light" were the only provider, this turned out to be kind of true in the fact that the only broadband and telephone network installed by Bovis and other developers is that of IFNL. There are currently 4 "suppliers" of internet to my property (See The Light, Direct Save Telecom, VFast and Love your Broadband or something), the problem is they are basically resellers on IFNL's network which has the same issues due to it being the same network!
IFNL = Independent Fibre Networks Ltd
Residents of Charlton Hayes are generally mixed satisfaction wise with the service provided by IFNL providers, mapping happy/unhappy residents it seems the newer phases suffer worse issues.
Trying uSwitch and other shows providers offering services but getting to checkout always results in failures. From my understanding there isn't copper installed just fibre by DTC+IFNL.
From my understanding IFNL and DTC installed fibre, never got a clear answer on to what level but won't allow other ISPs to access the development.
Emailing IFNL I get a reply with:
Thanks for the email. IFNL operates under the same Ofcom rules and regulations as Openreach and offer the same services to Service Providers using our Open Access Network. we are not preventing any Service Provider from delivering services. The only condition is if BT or Virgin wish to use our infrastructure then there is a requirement to sign our agreement.
For new housing developments all land is private until the roads are adopted by the local authority and this typically takes 2 years after the completion of the site. Only when the roads are adopted can other Service Providers such as BT or Virgin then elect to dig to properties. The Service provider electing to dig would typically only do so if there was a commercial business case to warrant the expense.
I read this as, it's private property of Bovis still (roads are currently being finished as I type) and even when that's done VM/BT/etc won't be able to install cabling into IFNL's ducts and can only be a supplier on their network?
What hope do we the residents of Chartlon Hayes have of getting choice of supplier?
Edited by philjones88 (Mon 18-Jul-16 10:02:38)